Account Executive

**Join our Team**:
Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward-thinking businesses that share our vision of a future where technology is the enabler of bolder, faster, and smarter ways of operating.

We are passionate about what we do, how we do it, and most importantly, why we’re doing it. And we’re just as hungry for your growth and success as we are for ours. In fact, the two should go hand in hand.

At Tecala, we’re proud to be a Great Place To Work Certified organisation and to have ranked in the Best Workplaces in Australia List, as well as the Best Workplaces in Technology List for the second year in a row. These accolades reflect our commitment to fostering an environment where our team can thrive. We’re always looking for incredible talent in full-time, part-time, and freelance capacities. If Tecala sounds like the kind of business you’d like to be a part of, let’s chat

**Account Executive**

**WHO ARE WE?**:
Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We have been certified as a Great Place to Work for 2023, 2024 and 2025, ranked in the top 10 of Australia’s Best Workplaces in Technology 2025, ranked #19 in Australia’s Best Workplaces List for 2025, and been recognised as Australia’s #1 Managed Service Provider and ranked #29 globally in the 2025 MSP 501, Channel Futures’ industry-leading benchmark for high-performing MSPs worldwide.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

**who are you?**:
As an Account Executive at Tecala, you will be responsible for managing a portfolio of clients while driving new business growth into those accounts across our Managed Services, Cloud, Security, Data & AI, and Automation offerings. This role requires a balance of proactive account management, relationship building, and cross-sell / upsell capability.

You will work closely with technical specialists, marketing, and service delivery teams to pitch and deliver solutions that address client challenges, strengthen long-term partnerships, and achieve revenue targets.

You will also be tasked to ensure our net revenue retention and customer retention are maximised in your patch of accounts.

This is a client-facing role that suits someone with prior IT managed services sales experience who is ready to step up and manage existing customer relationships and hungry to grow the customer share of wallet. Key responsibilities will include:
**Account Management & Client Growth**
- Manage and grow a defined portfolio of Tecala SME accounts.
- Build trusted relationships with key client stakeholders to ensure Tecala remains a strategic partner.
- Identify upsell and cross-sell opportunities across Managed Services, Security, Communications, Automation, Data & AI, and Cloud.
- Understand client needs and develop tailored proposals that provide clear, innovative solutions.
- Collaborate with technical teams to ensure that proposals meet both client expectations and company standards.
- Partner with service delivery teams to ensure client satisfaction and contract compliance.
- Partner with solution consultancy to deliver a business aligned Strategic Technology Roadmap
- Negotiate and close deals while ensuring compliance with all contractual and regulatory requirements.
- Conduct regular account management meetings, presenting account level insights, sales opportunities and solution roadmaps.
- Leverage innovative marketing campaigns that enhance brand visibility, engagement and cut through.
- Consistently achieve monthly, quarterly, and annual revenue sales targets.

**Required skills and experience**:

- Experience or knowledge of Hybrid Cloud, IT Managed Services, Security Services, Networks / Communications and Automation, Data and AI
- 3+ years of experience in a IT or Managed Services sales or a related role.
- Proven track record of achieving and exceeding sales targets.
- Proven ability to create and manage an effective Account Plan Strategy
- Excellent communication and interpersonal skills.
- Experience with CRM software (e.g., Dynamics) and sales development tools.
- High level of motivation, initiative, and accountability.
- Experience managing multiple stakeholders within client organisations.
- Committed to understanding and meeting the needs of clients.
- Capable of developing and executing effective sales strategies.

**WHAT CAN WE OFFER YOU?**:
As part of our team, you’ll be a