Service Technician

2 weeks ago

Melbourne, Australia Nordson Full time

Main Responsibilities/Accountabilities

The Service Technician will be expected to:

- Have shared responsibility for Part budgets in the given Territory.
- Provide a high level of technical service support to the customer base for both Preventative Maintenance and Breakdown situations.
- Promote the technical and performance characteristics of products and make market development calls with other team members and the Regional Manager.
- Have ability to plan and prioritise work commitments in a dynamic environment.
- Display the capability to offer alternate technical solutions to problems.
- Specific project management responsibilities.
- Provide a high level of technical analysis, assessment and advice on existing installed equipment, potential products and projects as well as competitive offerings.
- Specific support to industry and market segments of Food & Beverage, Meat and Agriculture industries, and others as required. Customers including:

- Mondelez, Nestle, Mars.
- CC Amatil, Fosters, and Asahi.
- JBS Swift and Teys.
- Orora and Visy.

Characteristics

General critical characteristics sought in a successful Service Technician are:

- To be able to display an understanding of best practice servicing techniques and methods.
- Be able to provide accurate and reliable analysis and assessment of equipment status, scope of work and costing.
- Display effective work organization and planning methods.
- Internal interaction and support visible at all levels of the business.
- Demonstrate good customer service skills and be able to manage customer’s expectations.
- Be an effective, reliable business partner to the existing team, including Regional Managers.
- Be participative in the sales and service team’s operational activities as well as assisting with short and intermediate planning.

Measures

KPI’s as below:

- Territory part sales targets.
- Increase of active Customers and Revenue year on year.
- High communication (written and oral) / administration skills - must have examples for review.
- Amount, Quality and Timeliness of all activities, including prescribed Corporate responsibilities.
- Specific Workday Goals and Targets.

Job Requirements
- Trade certificate in mechanical fitting, industrial instruments, electrical trade or similar.
- Minimum 4 years providing service support in a field service environment.
- Well to highly-developed technical and analytical skills.
- Be immunized against Q fever to cater for working with customers in the meat industry.
- Achieve a minimum electrical disconnect/reconnect license valid for the state of Victoria and Tasmania.
- Good customer service experience and skills.
- Capable interpersonal, communication & negotiation skills.
- Developed computer skills including, Microsoft Outlook, Word, and Excel.
- Strong command in both spoken and written English.
- Ability to schedule and prioritize tasks to consistently meet deadlines with high quality work.
- Meticulous, independent and a good team player

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