Client Services Manager

One of AFR's Best Places to Work in 2024
- Exciting Reward and Recognition programs to celebrate your achievements
- Flexible Working Arrangements

**Join one of AFR Boss Best Places to Work in 2024 as a Client Services Manager**

**ABOUT US**
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.

**ABOUT THE ROLE**:
At Prestige Inhome Care, we believe that everyone deserves exceptional care in the comfort of their own home. As a Client Services Manager, you will play a pivotal role in leading teams in the greater Melbourne region dedicated to delivering high-quality, responsive, and compassionate home care services.

Are you a passionate leader ready to make a meaningful impact in the lives of clients and care staff? Do you thrive in a dynamic environment where service excellence, leadership, and operational efficiency are key? If so, this opportunity is for you

**As the Client Services Manager, you will**:

- **Lead & Inspire** - Oversee and support a team of office staff and carers, ensuring service excellence in a designated region.
- **Drive Service Excellence** - Ensure high standards in client care, incident management, and compliance.
- **Enhance Client Experience** - Foster a culture of outstanding customer service, building strong relationships with clients and stakeholders.
- **Optimize Workforce Performance** - Manage and develop the care workforce, ensuring the right skill mix and availability to meet client needs.
- **Maximize Business Growth** - Drive efficiency, maximize service hours, and build strong partnerships with brokers and contractors.
- **Implement Best Practices** - Streamline processes and collaborate with leadership to uphold industry-leading care standards.

**ABOUT YOU**
We're looking for someone with:

- **Proven leadership experience,**community care / home-based services preferred.
- **Strong people management skills**, with the ability to lead, engage, and support a diverse team.
- **Exceptional communication and interpersonal abilities** to build strong relationships with clients, carers, and stakeholders.
- **Expertise in operational management**, workforce planning, and financial oversight.
- **A customer-focused mindset**, with a passion for continuous improvement and problem-solving.
- **Tech-savvy approach**, with proficiency in Microsoft Office and reporting tools.
- **Relevant qualifications** in care services or business administration (preferred but not essential).

**WHAT'S IN IT FOR YOU?**
We are thrilled that Prestige Inhome Care has been recognised as one of the AFR BOSS Best Places to Work in 2024 This acknowledges our commitment to fostering a workplace where everyone feels supported and empowered.

From our dedicated carers to our passionate office staff, every team member plays an important role in delivering exceptional care and support to our clients and their families. This recognition from AFR reaffirms our belief that when employees feel valued and respected, they can truly thrive personally and professionally.

There are many other benefits of working at Prestige, including:

- **Work Flexibility**: Enjoy hybrid working arrangements with the ability to work from home up to 2 days per week.
- **Work From Anywhere**:For up to 4 weeks each year and the option to take extended unpaid leave (for rest/travel/career break/etc)
- **Your Birthday Off**: Take your birthday off each year because it should be celebrated.
- **A Warm Welcome Experience** a tailored onboarding with Personalised Induction Plans.
- **Grow and Learn**: Professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave. Participate in regular development programs such as the Prestige Mentoring Program, the 6-month Team Leader Program, and Lunch and Learn sessions. Senior leaders can look forward to our Annual Leadership Retreat.
- **Give Back**: Access One paid Volunteer Day to make a meaningful impact in your community.
- **Celebrate**:Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more.
- **Support When You Need It**: Access our Employee Assistance Program (EAP) for confidential counselling and support.

**APPLY NOW**

**We are committed to respond to every applicant