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Premium Client Services Coordinator

3 weeks ago

Moorabbin, Australia Prestige Inhome Care Full time

Full time role in a fun and supportive team
- located in our head office in Moorabbin
- We are family - work with families, family feel, family run

**ABOUT THE ROLE**

The Premium Client Services Coordinator is part of the Client Services Team, reporting to the Premium Client Services Team Leader. The primary focus of this role is to ensure that new and existing clients’ care needs are met through timely, accurate rostering of care staff who are a ‘best match’ to offer the highest possible level of professional home support.

The purpose of the Client Services Coordinator is to:

- Ensure that new and existing client's care needs are met through timely and accurate rostering of well matched care staff
- Ensure timely communication about schedules with clients, their family members and direct care staff
- Support employee recruitments, induction and training activities
- Respond to feedback and incidents, ensuring accurate documentation and investigation into causes to ensure continuous improvement of services
- Assist with reporting and follow up
- Provide leadership to direct care staff including phone-based advice, performance management, organisational engagement, carer meetings and skill/knowledge development
- Contribute to policy, procedure and process development, audits and document control
- Day to day relationship management with broker partners
- Compliance with organisational and industry policies, procedures, standards and guidelines.

**ABOUT YOU**
- Experience in service delivery
- Excellent communication and interpersonal skills
- Ability to prioritize and meet deadlines
- Demonstrated self-awareness and self-management ability
- Computer literate for work processing, data base management
- Proactive and focused on continuous improvement
- Problem solver
- Conflict resolution
- Delivery of quality service that exceeds expectations

**WHAT’S IN IT FOR YOU?**
- Work with a close knit, engaging and fun team
- Know that through your work you are making a difference in people’s lives
- Work with a growing business with a great reputation in the community and the industry
- Exciting Reward and Recognition programs
- Regular social events and functions to recognise your hard work
- Health and wellbeing initiatives
- Access to an employee assistance program
- A paid day off for your Birthday
- Fun and enthusiast team culture

**ABOUT US**

Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable members of our community. We specialise in providing dedicated nurses and professional carers committed to help people stay in their own home. Our vision is to help people remain in the comfort, security and familiarity of their own home for as long as possible.

**APPLY NOW