Customer Service Specialist

5 days ago


Tullamarine, Australia Phoenix Source & Select Full time

Phoenix Source and Select are proud to announce our partner in the Global Freight Forwarding Industry is seeking a customer service specialist to join their team

If you are looking for an opportunity with a multinational organisation with a proven track record of providing long term employment with world-class brands and facilities this could be your opportunity for a rewarding career change.

**What you will be responsible for (but not limited to)**:

- Establish strong customer service relationship with customers
- Provide customers with service information - including sourcing rates and other Services
- Transfer customer calls to appropriate team members
- Identify, research, and resolve customer issues using the computer system
- Follow-up on customer inquires not immediately resolved
- Enter data into in-house computer system and produce data/reports as required
- Ensures all quotations are created in EDI and Client rates are managed for autorating
- Ensure all customer details are maintained and kept up to date
- Recommend process improvements

**About you**:

- Minimum five years' experience in the Freight Forwarding Industry and within a relevant department
- Experience utilising CargoWise One
- Excellent verbal and written communication skills

**Salary**: $70,000.00 - $85,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Tullamarine, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Freight Forwarding: 4 years (required)
- Cargowise One: 1 year (required)

Work Location: In person


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