Ndis & Aged Care Support Administration

1 week ago

Canley Heights, Australia Complete Allied Health Care Full time

**About Complete Allied Health Care**:
Complete Allied Health Care is a leading organisation that offers exceptional personalised allied health services to the local community. We are part of a growing multi-state network of allied health centres that incorporate Physiotherapy, Chiropractic, Exercise Physiology, Occupational Therapy, Psychology, Speech Pathology, Dietetics, Podiatry and Massage Therapy services within a friendly and collaborative environment.

**The Role**:
We are seeking an Administration Assistant for our **Canley Heights**(part-time) location. Responsibilities include:

- Facilitating all NDIS admin work, including booking and billing.
- Follow up the budget with support coordinator/case manager for new referrals.
- Calculate budget and allocate the amounts by the different services and ensure the correct support item and support category matches the NDIS Price Guide.
- Prepare service agreements for participants.
- Create the service bookings on the NDIS portal if participant is NDIA (Agency -Managed).
- Audit and maintain the spreadsheet for any inactive cases. Liaise with provider/participant to re-book or find out any issues about the case.
- Follow up the Comprehensive Report with the provider for plan review - call the support coordinator and participant to re-engage the service after plan review. Work out a revised budget for the new NDIS plan.
- Check with NDIS team for any new contracts. Work out the service rates and create the billing codes on Nookal.
- Generate invoice and update invoice for any incorrect billing code.

**What We Offer**:

- Full support and training provided.
- Excellent platform to learn, explore and to work closely with other administrative staff, marketing team, management as well as allied health professionals.
- Working together with an energetic and vibrant team within a supportive and friendly environment.

**About You**:

- Bilingual (Vietnamese) ideal, English is a must.
- Organised team player who is willing to adapt, learn and innovate.
- Coachable and open to feedback.
- Excellent interpersonal, communication and strong customer service skills.
- A strong attention to detail.
- Ability to empathise with patients.

**Skills and Experience**:

- Proficient Computer literacy - able to easily learn and use MS Office and online systems.
- Previous skills in using medical and allied health software.
- Previous experience in allied health or demonstrated understanding of NDIS administration an advantage.
- Cultural awareness and foreign language capabilities an advantage.
- Essential to have driver's licence and own vehicle.

**How to Apply**:
**Job Type**: Part-time

Pay: From $32.18 per hour

Application Question(s):

- Do you own or have regular access to a car?
- Do you have experience in administration?
- Do you have customer service experience?
- Do you have experience in sales?
- Do you have a current NDIS Worker Screening Check (NDISWC)?
- Do you have a current Working with Children Check (WWCC)?
- Do you have a current Police Check (National Police Certificate) for employment?

Work Authorisation:

- Australia (required)

Work Location: In person

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