Customer Solution Specialist

6 days ago

Wollongong, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong.

This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency

This is a rewarding position with work that directly contributes to the community. You will be responsible for answering inbound calls from families and carers seeking information, discussing options, and advising which services can assist with independent living at home as well as short-term and long-term care options.

Here's the good info you want to know- Multiple permanent full-time positions and part-time roles available- Full time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster; or- Part-time rostered 30 hours per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster-must be able to work the first 6 weeks full time.- Rotating roster generally released 2 weeks in advance- Paid training + access to additional support while you're settling in- You will be required to complete a National Police Clearance- full work rights to work within Australia for at least 12 months

What you need to be successful:
- Ability to handle inbound calls in a busy contact centre environment- Excellent verbal and written communication- The ability to work across multiple systems while actively listening.- Willingness to learn, and ability to meet output and quality KPI’s and competencies

Culture & Benefits:
- Fantastic working culture, where you'll feel valued and supported every day.- Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.- Opportunities for career progression, with a company that invests in your professional growth and development.

What our current team members love about the role and working at Probe- The people and their teammates are one of the main reasons they come to work- Convenience of location (free bus stop straight out the front of the building, major shops and train station walking distance)
- Grab a job - stay for a career. We're actively supporting and upskilling our agents into leaders within our business_

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