National Account Manager Coles

Docklands-based role managing DON's Coles account nationally.
- Lead commercial planning, forecasting, and customer engagement.
- Responsible for the management of a small team.

**About Us**
GWF is one of the largest food manufacturers in Australia and New Zealand, employing around 6,000 people across 60 sites. GWF’s product range is diverse and includes leading brands of breads, baked goods, smallgoods, flour, milled products, and animal feed. GWF’s business units include Tip Top, DON, MAURI, and Jasol.
DON’s heritage goes back to the late 1800s. Since the beginning, we have been passionate about crafting great-tasting meat products that Australians love. We produce ham, bacon, salami, smallgoods, and fresh pork.
We take great pride in our skills, techniques, and brands, which have evolved over more than a century. We’ve grown from a small family business to become one of Australia’s largest food manufacturers, now part of the GWF group.
DON is also a leading Australian employer with offices and facilities in metropolitan and regional locations across the country. We take pride in being a responsible employer and a great place to work. We offer a safe and supportive environment where everyone can achieve their full potential.
**About the Role**
As the **National Account Manager - Coles**, you will take full commercial ownership of the Coles account, managing a ~$150M portfolio. In this role you will lead account strategy, deliver the joint business plan (JBP), manage forecasting and promotional planning, and collaborate cross-functionally to solve challenges across the value chain.
This role suits someone with **2-3 years of NAM-level experience** or a **Category Manager ready to step into account management**. You’ll bring a **strong commercial mindset, energy, and adaptability**, with a passion for driving results and building relationships.
This is a great opportunity to work closely with executive stakeholders and grow into a more senior commercial leadership role within DON or the wider GWF group.
**Responsibilities**
- Own and execute the Joint Business Plan (JBP) with Coles.
- Deliver against volume, net sales, margin, promo ROI, and customer service targets.
- Drive end-to-end category planning including range, pricing, promo, and forecasting.
- Represent DON across all Coles touchpoints including commercial, supply chain, and merchandising.
- Manage a small team (3-4 people), supporting execution and engagement.
- Participate in strategic planning forums, S&OP, and customer innovation reviews.
- Roll up your sleeves to help resolve operational issues - from factory to shelf.
- Act as a brand ambassador for DON, building strong customer and internal partnerships.

**Why Join Us**
Our Purpose is to Craft food that brings out ‘the good’.
When you work at DON, not only will you be part of a community crafting iconic products that people love, you will also enjoy a safe and supportive environment where you can be your authentic self, advance in your career if you choose to, be recognised and rewarded for your contributions, and make a positive difference in the community.
We also work hard to ensure the programs and benefits we offer are competitive and reflect the needs and preferences of our people. They include (among others):

- Flexible work arrangements
- Community partnerships and initiatives, including 2 volunteer days per year
- Options to purchase additional leave
- Discounted products
- Training and development programs
- Global career opportunities
- Various recognition programs and rewards, including an end-of-year celebration
- Health and wellness initiatives
- Study Assistance

**About You**
You are a **positive, analytical, and energetic commercial professional** with:

- **2-3 years of National Account Management experience**, or strong commercial experience as a **Category Manager** ready to step into an account role.
- Background in **FMCG** - food, chilled or fresh experience is a plus, but not essential.
- A collaborative style with **strong problem-solving skills** and the ability to work across functions.
- The confidence to challenge the norm and look for new, better ways of doing things.
- A proactive mindset - you thrive in environments where you can **get hands-on and make things happen**.
- The ability to **build trust and influence** both customers and internal stakeholders.
- Experience working in businesses where agility, ownership, and versatility are valued over bureaucracy.

**Applications**
Applicants for this position may be required to undertake pre-employment screening tests including a pre-employment medical, including drug and alcohol tests, and a security/background check, which may also include a criminal record check. Proof of eligibility to work is required for all successful applicants.