Customer Services Representative

4 days ago

Sydney Central Business District, Australia HCF Full time

**About rt health**

At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our members with great value health cover and a level of care that we’re known for. We’re now a proud division of HCF, Australia’s largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys.

Our members come first. Always.

**About the role**

rt health is looking for a Customer Services Consultant to join our Member Care team. The purpose of the role is to be the first point of contact for all members and other stakeholders when they contact the Fund.

**Responsibilities**
- To assist current and potential members in all forms of member communication
- Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day
- Deal with correspondence in a timely and accurate manner
- Provide a high level of professional customer service
- Undertake training, development and multi-skilling as required
- Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry “code of conduct”
- Develop and maintain comprehensive knowledge of the fund’s products, operations, services, rules and benefits

**About you**
- Previous experience in a similar role
- Exemplary customer service skills
- Well-developed written and verbal communication skills
- Ability and willingness to learn the products, operations, rules and benefits
- Problem solving skills

This role is on a full-time basis Monday - Friday and hours will be range between 8:30am-5:30pm.

**Culture & Benefits**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes:

- 50% subsidy on HCF Private Health Insurance
- 18 weeks Parental Leave for all new parents
- Mental Health & Wellbeing programs
- Discounts to HCF’s entire suite of products; Life, Pet and Travel Insurances

Growing your career at RT Health is a priority for us. We fill approximately 40% of our roles internally To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support.

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