Club Millesime Team Leader

**Company Description**
**Discover the Sofitel Sydney Darling Harbour**

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

**Inspiration, Recognition & Reward**

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development, ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

As a Team Leader within Club Millésime, you’ll deliver exceptional service and unforgettable experiences for our guests. You’ll inspire the team, uphold Sofitel’s high standards of luxury and professionalism, and ensure every detail, from service to presentation, reflects the elegance and excellence of our brand.

- Deliver exceptional and personalised service to every guest, internal and external, ensuring their experience is nothing short of magnifique from start to finish.
- Uphold the highest standards of security and confidentiality, ensuring safe and seamless cash handling and guest data protection at all times.
- Inspire and lead the Club Millésime team to not only meet but exceed daily, monthly, and annual targets through coaching, motivation, and hands-on support.
- Create memorable dining moments by ensuring every food and beverage service is delivered with efficiency, warmth, and professionalism.
- Collaborate effortlessly with other departments to ensure smooth operations and timely service delivery across all guest touchpoints.
- Maintain immaculate standards across all front and back of house areas, from hygiene and cleanliness to maintenance, safety, and equipment control.
- Act as the face of Club Millésime in the absence of the Club Manager, confidently handling guest feedback and turning challenges into opportunities for delight.
- Anticipate and action guest requests promptly, creating an environment that consistently exceeds expectations.
- Ensure all revenue is accurately recorded and balanced daily, maintaining complete integrity in financial transactions.
- Implement efficient systems to safeguard service equipment, manage inventory, and oversee regular stock checks and breakage reports.
- Oversee all mise-en-place to ensure seamless readiness before guest arrival and an elevated service experience.
- Empower ambassadors with the skills and confidence to deliver flawless service and maximise sales through engaging, guest-focused upselling techniques.
- Maintain fully stocked bars and service areas at all times, reporting any stock discrepancies promptly.
- Demonstrate expert product knowledge across menus and wine lists, confidently recommending pairings and signature experiences to enhance each guest’s visit

**Qualifications**

- A passionate and motivated leader with an exceptional eye for detail and a commitment to excellence.
- 1-2 years’ experience in Food & Beverage or Club Lounge leadership, with a proven ability to deliver refined guest experiences.
- Strong communicator who inspires confidence and connection with both guests and team members.
- Impeccably presented, embodying the sophistication and elegance of the Sofitel brand at all times.
- Flexible and reliable, with the ability to thrive in a rotating roster including weekends and public holidays.
- Holds a current RSA certificate, ensuring service is delivered safely, professionally, and in line with industry standards.

**Additional Information**

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._