Club Millesime Guest Service Team Leader

**Company Description** Discover the Sofitel Sydney Darling Harbour.**

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

**Benefits, Rewards, Motivations**
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
- To ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external).
- Utilise guest service skills to lead by example and provide efficient service for guest check in and departure; maintain accurate guest accounts and provide accurate, helpful information and constantly striving to provide total guest satisfaction.
- Maintain strict security procedures to ensure efficient cash handling and control of confidential guest data to ensure guest and ambassador safety.
- Drive all Club Millesime ambassadors meet and exceed daily, monthly and yearly targets and provide support for the team through training and coaching.
- Liaise with other departments to ensure service times are adhered to.
- Ensure all Food and Beverage Front and Back of house areas are maintained in relation to: cleanliness, sanitation and hygiene; maintenance and pest control; operating equipment and inventory and fire precautions and safety.
- Assist and represent the Club Manager when he/she is unavailable by being the face of Club Millesime and resolving guest complaints effectively and in a timely manner.
- Provide for guests an experience and environment they feel meets their expectations by quickly and efficiently auctioning requests.
- Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
- Set up systems to protect and maintain control of outlet service equipment, correctly recording breakages and carry our regular stock takes.
- Ensure ambassadors are competent in all service procedures and they are able to maximise sales to guests, including the use of up-selling techniques.
- Ensure guest billing is completed accurately following hotel standard operating procedures and that correct charges are posted.
- Maintain product knowledge of all menu and wine lists in order to advise and make recommendations to guests.

**Qualifications**
- Highly motivated with excellent attention to detail.
- 1 to 2 year's experience in Front Desk / Club Lounge Team Leader
- Highly motivated with excellent attention to detail.
- Strong communication skills.
- Always display a professional appearance, representing our Sofitel brand.
- Ability to work a rotating roster including weekends & public holidays.
- Hold a current RSA certificate.

**Additional Information**
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

**Please note that full Australian Working Rights is required for this role.