Customer Support Supervisor

4 days ago

Parramatta, Australia Ventia Pty Limited Full time

Competitive pay package, work with one of the market leaders
- Supportive, friendly, and diverse office environment
- Based in Parramatta, flexible shift hours

**Our 24/7 centre is located in the heart of Parramatta CBD.** At the **Ventia Operations Centre**, we work closely with a diverse range of customers who are active participants of several front-line public services and sectors. These are schools, defence and social infrastructure networks, social housing, and corporate real-estate.

**What is on offer**:

- Work a structured roster that offers start time variety to suit home life.
- Competitive Salary, time in lieu when overtime worked.
- Join our hub for emerging talent
- Fantastic, collaborative, supportive and fun team
- Fun and comprehensive onboarding induction and training program designed to set you up for success
- Monthly rewards and celebrations
- Free coffee and snacks
- Access to **VenPerks - Ventia's employee benefits platform.**:

- Goal orientated daily and monthly competitions
- A great central office location close to public transport.

**About the role**

Reporting to the Senior Manager, the Supervisor is responsible for the day-to-day operations of the team. This involves setting targets, ensuring customer calls are handled professionally, provide coaching and mentoring to the Customer Support Coordinators. Supervisors are also responsible for the taking of overflow calls and escalations.
- Work closely with the team in motivating and coaching them to deliver contract outcomes and role objectives
- Ensure the team understands business requirements, contract SLA's, key performance metrics
- Ensure training and development plans are maintained for all team members
- Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
- Maintain and update various databases, spreadsheets, and documents
- Manage daily / weekly /monthly rosters via the workforce management system
- Take overflow and escalated calls as required
- Call queues are monitored throughout the day and adjustments are made as necessary to meet service levels
- Conduct call reviews per staff member and provide guidance and feedback where required

**About You**
- Prior experience in Call Centre environment in a team lead or supervisory role
- Must be tech savvy, we use multiple systems and screens
- Excellent verbal & written communication skills, conflict resolution, attention to detail
- Resilience when dealing with challenging calls

**About Ventia**

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.

We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

**Diversity**

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**How to apply**

Position Reference Number: 150521

**Job Segment**:Call Center, Real Estate, Manager, Customer Service, Sales, Management

  • Supervisor Customer Support

    2 weeks ago

    Parramatta, Australia Ventia Pty Limited Full time

    Competitive pay package, work with one of the market leaders - Supportive, friendly, and diverse office environment - Based in Parramatta, flexible shift hours At Ventia, we work closely with tenant participation groups and programs to share information on initiatives, align our efforts and provide mutual support to benefit overall social housing outcomes....

  • Restaurant Supervisor

    3 hours ago

    Parramatta, Australia Mad Mex Full time

    We are on the lookout for vibrant & enthusiastic **Restaurant Shift Supervisors** who is passionate about Mexican food, dedicated to providing outstanding customer service, and committed to creating a fun working environment. Becoming a Mad Mex Supervisor opens the door to becoming a future Manager within the Familia. **About Us** At Mad Mex we serve...

  • Supervisor

    2 weeks ago

    Parramatta, Australia Ventia Pty Limited Full time

    Supervisor **Date**:9 Apr 2025 **Location**:Parramatta, NSW, AU, 2150 **Company**:Ventia **The Opportunity** - We are currently seeking a motivated and experienced Site Supervisor to join our team in a permanent full-time role supporting our Homes NSW Responsive and Planned Maintenance Services (RAPM) contract. This role is ideal for someone with a...

  • Venue Supervisor

    2 weeks ago

    Parramatta, Australia Parramatta Leagues Club Full time

    Vikings Sports Club is looking for a dynamic and hands-on Venue Supervisor to work with the General Manager to deliver the Club’s strategy and provide exceptional experiences for Members. **Reasons to join as Venue Supervisor at Vikings Sports Club**: - If you are looking at growing your leadership skills set, then this is a great place for you to start....

  • Venue Supervisor

    1 week ago

    Parramatta, Australia Parramatta Leagues Club Full time

    Vikings Sports Club is looking for a dynamic and hands-on Venue Supervisor to work with the General Manager to deliver the Club’s strategy and provide exceptional experiences for Members. * Reasons to join as Venue Supervisor at Vikings Sports Club: * - It’s always nice working somewhere new and we have a refurbished Club for you to manage - If you are...

  • Cleaning Night Supervisor

    2 weeks ago

    Parramatta, Australia SKG Services Pty Ltd Full time

    **Looking for a Night Cleaner Supervisor - Located in Parramatta, NSW** We offer world-standard Cleaning, Maintenance, and Security services in Australia and New Zealand. Our family-owned and operated business has over 45 years of experience with supportive leaders and a great work culture. We have an exciting opportunity for a dedicated, energetic and...

  • Front Office Supervisor

    3 days ago

    Parramatta, Australia Mantra Hotels Full time

    The Friendliest hotel in Parramatta is looking for their next Customer Service Superstar. Mantra Parramatta is looking for a customer service superstar with a talent for training others to step into the **Front Office Supervisor** role. Mantra Parramatta is a one minute walk from Parramatta train station. **As our next Front Office Supervisor reporting...

  • Food & Beverage Supervisor

    5 days ago

    Parramatta, Australia PARKROYAL Parramatta Full time

    Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including PARKROYAL Parramatta. Our guests and our associates craft our culture and are the heart of our growing success. At PARKROYAL, we...

  • Pso Team Supervisor

    3 days ago

    Parramatta, Australia Westpac Full time

    **PSO Team Supervisor - 40155** **Full-time Permanent** **Hybrid Working Model** **How will I help?** The role of the Team Supervisor exists to assist our internal and external customers across a number of segments supporting the service delivery across a number of processes and brands in Payments and Service Operations (PSO). This position is...

  • Cafe Supervisor/barista

    2 weeks ago

    Parramatta, Australia Latte on the Rocks Full time

    Latte on the rocks cafe in Parramatta is looking for an experience cafe supervisor to join our team Key responsibilities: - Overseeing front of house staff and daily cafe operations - excellent customer service and communication skills - Creating and implementing strategies for customer satisfaction and profitability - Planning specials of the day with...