Digital Communications and Channels Specialist

4 days ago

Sydney, Australia Insurance Australia Group Full time

Permanent Opportunity
- Sydney CBD
- Specialist, Digital Communications and Channels (GPPR - Corporate Affairs)

**READY FOR ANYTHING**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**The Role**
Support Employee Communications to maintain existing digital channel, develop ideas to enhance the employee experience, and deploy engaging content across IAG’s employee facing platforms and channels. You will also play a key role in measuring the effectiveness of communication to drive continuous improvement and boost employee engagement.

**Key Responsibilities**
- Contribute and enable the delivery and execution of the Group Digital Employee Communication Strategy
- Play a key project role in executing new employee communications content and technology initiatives
- Facilitate and support the operation of key internal communication platforms and channels
- Partner with other Corporate Affairs teams to ensure internal/ external content is aligned and scalable
- Utilise data and analytics to gather insights and provide advice to drive continuous improvement and drive further innovation
- Support opportunities for innovation in Employee Communications and channels
- Support change management best practice to ensure any change across the digital communications channel is delivered in a customer/human centric way
- Deliver and coordinate group level content and communications across IAG
- Awareness and compliance with the Group Delegations & Authorities Policy

**Skills & Experience**
- 6 years + relevant industry experience preferred
- Experience developing and executing and handling content and communications plans and materials
- Proven ability to actively keep abreast of changes in external environment and translate into internal environment
- Proven ability to work collaboratively across whole of function and broader group to reach common approach
- Ability to build collaborative and mutually beneficial partnerships
- Highly developed written and verbal communication skills
- Degree Qualifications in Communications, or a related field (essential)
- Experience in large, complex, customer-facing, highly regulated company
- Understanding of broader societal trends

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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