Operations Supervisor

**About Us**
- Join the Komatsu family and you'll become a part of a dynamic, supportive, and inclusive work environment, with opportunities for career progression on a global scale, training, and personal growth._
- Komatsu Forklift Australia promote, sell, hire and service the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customer's needs._

**The Opportunity**:
A fantastic new role is available for a **VIC Operations Supervisor **to join the Komatsu Forklift business based in Laverton.

Dual reporting lines to National & Regional Manager, you will be responsible for ensuring the profitability and efficiency of the branches managed and to lead and manage the activities around the Service and Parts teams.

We are looking for an individual who possesses strong operational skills and has experience with mentoring of teams, territory management and strategic planning. Bringing in new business through solutions selling initiatives and maintaining a high level of rapport with all clients and teams.

**Salary**:
Salary will be discussed at phone screening stage. Package includes fully maintained vehicle, laptop, mobile and yearly bonus achievable.

**The Benefits of Working with Komatsu Forklifts**:
At Komatsu Forklift Australia we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

- Discounted private health cover
- Discounted Electronics (Lenovo, Dell, Apple, MS Office)
- Motor Vehicle discounts with selected brands
- Kennard’s Hire discount
- Selected travel, accommodation & car hire discounts
- Company-funded Income Protection Insurance (with AMP Super)
- Work in a diverse environment with high working Standards
- Dynamic team environment with opportunities for advancement
- Ongoing stable employment
- Training and development
- Opportunities to relocate Nationally

**Key responsibilities include**:

- Directly lead, mentor, and manage the operations of the business
- Achieve budget, profit, and market share expectations
- Grow external service, parts and hire customer database
- Manage Service and Hire contracts
- Sell and dispose of Ex-Fleet equipment to ensure Hire Utilisation is maintained
- Dispose of Trade In equipment within 3 months
- Monitor daily progress the team and branch's toward successful monthly outcomes.
- Communicate the Branch objectives and goals to all team members and empower them to take appropriate business actions.
- Encourage each team member by recognition and training where required
- Recognise areas of poor performance, both customer satisfaction and financial, within the Branch and to rectify situations to the satisfaction of KFAP customers, team members and management
- Listen to the individual and collective wisdom of the team, recognise achievement, and celebrate victories as a group
- Keep senior management informed of trends, current activities, and forecasts of expected activity.

**The knowledge, skills, and abilities we're looking for**:

- A relevant trade backgrounds
- Experience working in Material Handling Equipment Industry or a similar industry is highly desirable.
- Highly developed sales and customer service skills
- Ability to demonstrate product knowledge including mechanical and technical aptitude
- Demonstrated ability to build strong relationships and maintain a proactive call plan
- Customer centric with well-developed written and verbal communication skills
- Strong computer literacy including Microsoft Suite Applications
- Good analytical and conceptual skills.
- Strong HSE Understanding
- Current driver's licence and current driving history report will be required
- Komatsu offers a zero-harm culture in the workplace, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive, and inclusive work environment, with opportunities for career progression on a global scale, training, and personal growth._