Retail Store Manager

Skills
- Team Supervision, Training and Development, Product Consultation, Customer

Relationship Management, Merchandising, Stock Management, Project Management (For

Trade/Commercial Sales), Compliance and Safety Management, Technology Proficiency,

Time Management & Organizational Skills, Sales Skills and Customer Engagement, Staff

Recruitment & Development

Key Responsibilities and Duties:
1. Team Leadership & Management-Lead, motivate, and manage a team of sales

associates, warehouse staff. Provide ongoing training on product knowledge, sales

techniques, and customer service to ensure high performance. Address any team

conflicts or issues promptly, ensuring a positive, collaborative work environment.

2. Customer Service & Sales Excellence
- Offer expert product consultation and

guidance to customers on tile and Bathware selection, ensuring they find products

that fit their style, budget, and needs. Build and maintain strong relationships with

retail customers and trade clients, such as builders, contractors, and designers.

3. Product Management & Merchandising
- Manage inventory levels, place orders

for new stock, and track deliveries. Create functional, attractive showroom displays

to showcase products effectively and inspire customers.

4. Financial & Budget Management
- Track sales performance and profit margins,

adjusting strategies as needed to maintain store profitability. Ensure accurate cash

handling, daily reports, and proper reconciliation of tills.

5. Project Management for Commercial & Trade Clients-Coordinate Builder orders

and special projects for commercial clients and contractors, ensuring all customer

specifications are met. Oversee timely deliveries and installations, ensuring all

products are delivered on schedule.

6. Compliance & Health and Safety
- Enforce workplace health and safety protocols

to maintain a safe environment for both staff and customers. Manage product

returns, exchanges, and warranty issues according to company policies.

7. Time Management & Organizational Skills
- Manage daily store operations,

including staff scheduling, order processing, and delivery coordination.

8. Staff Recruitment & Development
- hire and train staff with knowledge of tiles,

Bathware. Run training programs provided by Head office with the team.

Qualification and Experience

Relevant Experience: A minimum of 7 years of experience in retail management, preferably

in the home improvement, tiles, or Bathware industry. Experience managing a team and

overseeing store operations is essential.

Product Knowledge: Strong understanding of tile and Bathware products, materials, and

industry trends. Experience with bathroom design, installation processes, or building

materials is highly desirable.

Leadership Skills: Proven ability to lead and motivate a team, manage staff performance,

and resolve conflicts effectively.

Customer Service Excellence: A strong background in delivering exceptional customer

service, with a focus on providing expert advice and resolving customer issues.

Financial Acumen: Experience managing store budgets, sales targets, and inventory, with a

solid understanding of profit and loss management.

Technology Proficiency: Familiarity with POS systems, inventory management software,

and basic Microsoft Office or similar programs. Knowledge of design software is a plus.

Communication Skills: Excellent verbal and written communication skills, with the ability to

engage customers, collaborate with suppliers, and lead a team.

Workplace Health & Safety: Knowledge of safety standards and regulations relevant to

retail operations, particularly in the context of tile and Bathware products.

Full Time/ In person

Work Authorisation-Australia

Start
- As soon as possible

Pay: $48,937.97 per year

**Benefits**:

- Employee discount
- Travel reimbursement

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 01/05/2025