Technical Field Support Capital Medical Devices

2 weeks ago

Melbourne, Australia Heng & Hurst Full time

Previous experience in medical devices and instrumentation essential
- High quality equipment with an excellent reputation
- Great team culture, supportive with a focus on your growth and development

Join a proudly independent and family-owned global business as Technical Field Support to provide customer service and support of equipment in field. This company prides itself on building dynamic, commercially sound and technically capable teams through excellence in training and development of their people. Due to a promotion internally, they are now looking for an experienced Technical Field Support person to join their team.

Reporting to the State Sales Manager, you will be responsible for:

- Problem solving, servicing and maintenance of theatre equipment, instruments and scopes for customers in field
- Work closely with the sales team to build a complete offering for customers from sale to service
- Work closely with the State Sales Manager to identify specific commercial and service opportunities
- Conduct administration tasks including expenses and quotes, customer care and maintenance reviews
- Participate in marketing events such as seminars and trade exhibitions when required

To be successful in this role, you will have:

- A Bachelor’s Degree in Biomedical Science/Anaesthetic Technician qualification highly desirable
- Previous experience in medical devices and instrumentation
- Sound troubleshooting skills
- Excellent communication skills, being able to work with different personalities in a hospital/ theatre environment
- The ability to understand and impart technical knowledge across a broad portfolio of products
- The ability to support the sales managers in acquiring and developing new business opportunities

This is a great opportunity to join a first class medical device company where you will be supported and given the opportunity to grow and develop. If you thrive in an autonomous environment and value being part of a close-knit team, this role may be for you

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