Relief Village Manager

**Job no**: 497243
**Work type**: Full time
**Location**: Perth CBD, Inner & Western Suburbs
**Categories**: Village Manager

**About the Role**

We’re seeking a flexible, experienced, and proactive Relief Village Manager to ensure continuity of leadership and care across our retirement villages. You will step into the role of Village Manager or Sales Manager in their absence, ensuring operations run smoothly, residents feel supported, and villages remain compliant, welcoming, and engaging.

As the first point of contact for residents and staff during relief periods, you’ll provide trusted leadership, uphold high service standards, and contribute to the well-being and vibrancy of our communities.

**Key Responsibilities**

**Village Operations & Compliance**
- Undertake detailed operational handovers at each site
- Manage daily operations, staff supervision, and unit transitions
- Coordinate village maintenance and liaise with service teams
- Promote and refer in-home care services where needed
- Uphold all regulatory, policy, and reporting obligations

**Resident Engagement & Relationship Management**
- Foster strong, respectful relationships with residents and committees
- Address concerns with empathy and fairness
- Facilitate social programs, monthly meetings, and lifestyle events
- Support resident wellbeing through proactive check-ins and referrals

**Sales & Occupancy Support**
- Step in for the Sales Manager when required
- Conduct tours and consultations for prospective residents and families
- Support onboarding of new residents and ensure smooth transitions
- Collaborate with Marketing to maintain occupancy targets

**Community & Lifestyle Leadership**
- Develop inter-village partnerships and community engagement strategies
- Coordinate a calendar of events to build connection and inclusion
- Gather resident feedback and implement lifestyle improvements

**Financial Oversight**
- Assist with budgeting, capital works planning, and financial reporting
- Monitor village costs, billing processes, and audit readiness
- Contribute to strategic cost-efficiency initiatives

**Continuous Improvement & Projects**
- Identify and lead service improvements through feedback analysis
- Support infrastructure upgrades and strategic projects
- Implement positive change management across village sites

**What We’re Looking For**

**Skills & Experience**
- Prior leadership experience in Retirement Living, Community Housing, or Aged Care
- Strong customer service ethos and conflict resolution skills
- Demonstrated capacity to juggle complex, competing priorities
- Experience with budgeting, audits, and compliance reporting
- Excellent communication, planning, and team management ability
- Proficient in Microsoft Office and digital reporting systems

**Personal Attributes**
- Adaptable, calm under pressure, and solution-focused
- Committed to empowering older people to age positively in place
- A confident facilitator with empathy, patience, and integrity

**Essential Requirements**
- Current Western Australian C Class Driver’s Licence
- National Police Clearance (issued within 6 months) or valid NDIS Worker Screening Check
- Senior First Aid Certificate
- Proof of current COVID-19 and Influenza Vaccinations
- Successful completion of a pre-employment medical & reference check

**Why Choose Amana Living?**

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

**Our Benefits**
- Competitive rates
- Salary packaging benefits up to $18,550
- School holidays childcare assistance
- Health and wellbeing programs and more
- Ongoing training and development to keep your skills growing.
- Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference

**Advertised**: 16 Jun 2025 W. Australia Standard Time
**Applications close**:
**Position Description