Account Manager

**About us**

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role awaits**:
Coates Account Managers play a critical role in the achievement of our business goals, by delivering on customer service and growth targets for a portfolio ranging from mid to top tier clients within the **Melbourne West Region.**

Each day will include building and nurturing trusted relationships to our client groups including exciting mid to major-sized projects, construction industry and local government departments, to provide mutually beneficial outcomes to these customers and Coates.
- Establishing yourself as the lead point of contact for all client matters and developing trusted relationships
- Navigate your way through allocated client organisations and increase awareness of Coates offerings and solutions
- Develop strategies and collaborate with support teams to deliver initiatives that delight customers and support sales growth Ongoing learning and development in a solutions-based business

**About you**:
To be successful in this role, you will have:

- Ideally have experience in providing exceptional sales and customer service solutions
- Be a self-starter who thinks strategically to drive results in a performance-driven environment
- Have proven negotiation and influencing skills gained through 1-2 years’ experience in a similar role
- Demonstrate the ability to interpret and analyse data to formulate strategic plans Show an appreciation for the importance of good stakeholder relationships

**What you’ll get in return**

As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. **Equipped for you