Guest Experience Host

**Guest Experience Host**

**SEA LIFE Sunshine Coast, Parkyn Parade**
**Mooloolaba, QLD, 4557**
**Australia**

Are you passionate, highly motivated and love working in a dynamic environment within a team? We have an exciting opportunity for you to join us at SEA LIFE Sunshine Coast.

**About the Role
We are currently looking for passionate **Guest Experience Hosts** to join our team at SEA LIFE Sunshine Coast Aquarium

As a Guest Experience Host at SEA LIFE Sunshine Coast, your primary responsibility is to coordinate and execute Sleepovers, School tours, workshops and parties. Also to provide the best possible customer service across the area of allocated responsibility and maintaining exceptional product delivery.

Further responsibilities include:

- Actively promoting other experiences/tickets through upselling
- Deliver consistently high guest service to support an increase in customer satisfaction focused KPI results
- Ensure all internal communication is effective and on brand

**Please note** that this role requires weekend and school holiday availability.

**About You**

To shine in this role, you are a strong communicator in which you possess exceptional interpersonal skills with a high level of confidence in public speaking; prior customer service experience is preferred. Your ability to have a flexible and adaptable approach along with demonstrated planning, organisational and time management skills are desired.

Prior knowledge of Marine Life/Studying Marine Biology is considered advantageous. Additionally teaching/ working with children experience is preferrable for this role.

Holding a current Blue Card and First Aid Certificate (or willing to obtain one if successful) is also required for this role.

**About the Benefits**

The salary is competitive and other perks include:

- Corporate benefits including free access to all our attractions worldwide
- Autonomy to introduce disruptive thinking in your profession
- Global opportunities to develop and progress your skills and career
- Being part of a business built on **_fun_**

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Eve**ryone Matters at Merlin.**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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