Aps 6 - Knowledge Team Leader

**Position Overview**
The Knowledge Officer Team Leader is responsible for overseeing the creation, distribution, and management of knowledge and information resources for Court and Tribunal Services, ensuring that valuable information is efficiently captured, shared, and utilised to enhance organisational performance.

This role reports to the Manager Court Services - Knowledge and Training and sits within the Knowledge, and Training team working broadly to the Executive Director Courts and Tribunal Services. The Knowledge Team Leader has responsibility for the management of a small team delivering knowledge results for Court and Tribunal Services.

The position of the Knowledge Team Leader requires a self-starter focused on strategic and bespoke knowledge management and identifying areas for process improvement while connecting people and establishing best practice knowledge sharing behaviours.

**Key Responsibilities and Duties**
- Product owner for Court and Tribunal Services Knowledge Management systems (or central repository storage area) including (FCA) Registry Services Client Service Officer procedures manuals, standard response-template development, and maintenance and style guides.
- Develop and implement strategies to capture knowledge from employees and other sources.
- Document key processes, procedures, and best practices within the organisation.
- Establish and enforce policies and procedures for knowledge management to ensure data integrity and security.
- Report on the impact of knowledge management on organisational performance and identify areas for further improvement.
- Develop and maintain a knowledge management strategy aligned with organisational goals.
- Manage the lifecycle of knowledge assets, including creation, storage, retrieval, and retirement ensuring technical support and infrastructure are in place to facilitate these processes.
- Collaborate with stakeholders to integrate knowledge management into employee onboarding and development programs.
- Capture, analyse and report on data metrics to identify knowledge gaps, process issues and training needs.
- Develop and execute training and induction programs in the understanding and use of knowledge management systems and tools.
- Build and maintain accurate knowledge and expertise in the Court’s case management systems, business and organisational processes and change.
- Contribute to change management, identifying areas of risk, proposing initiatives, and fostering innovation to improve processes and ensure efficient management of resources.

**Selection Criteria**
- Demonstrated understanding of the functions of the Court’s jurisdictions, including relevant legislation, policy, case management systems, and business processes, with the ability to perform research, analysis, and interpret complex information.
- Proven ability to manage knowledge management systems, including developing and maintaining procedural manuals, response templates, and style guides, while ensuring data integrity and accuracy.
- Strong collaboration and stakeholder management skills, with the ability to liaise with other areas of the courts to facilitate planning, coordination, curation, and sharing of organisational knowledge.
- Demonstrated ability to propose and facilitate innovative initiatives related to knowledge management, including training, and developing others on the use of knowledge management tools.
- Highly developed administrative and organisational skills with the ability to capture, analyse, and report data to improve processes while performing effectively under pressure in a high-volume environment.
- Ability to work with mínimal supervision, demonstrating adaptability, initiative, and sound problem-solving skills, with the capacity to manage competing priorities, meet deadlines, and proactively resolve issues.
- High degree of curiosity and strategic thinking to contribute to the direction of Court Operations, identifying opportunities for building staff capability and driving continuous improvement.
- Demonstrated ability to lead and manage a small team.

**Eligibility**
- Australian citizenship - the successful applicant must hold Australian citizenship.
- Security and character clearance - the successful applicant must satisfy a Police Records Check and may also be required to complete security clearances during the course of their employment.

**Diversity and Inclusion**

First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.

**RecruitAbility**

**Contact Officer