Travel & Events Team Manager

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 23,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.1 billion and Member returns exceeded $55 million.

**The role and what we're looking for**:
Capricorn Travel Australia Pty is a gold award winning member of the Travellers Choice network recognised as one of Australia's best travel agent groups at the National Travel Industry awards. The Travel and Events Manager is accountable for the operations of Capricorn Travel and the various Capricorn Member events scheduled throughout the year for our 20K+ membership base. This includes business planning, marketing planning, financial performance, sales, staff management and relationship management with other Capricorn divisions to promote cross selling of the Capricorn Travel products.

**Key responsibilities of the role include**:

- Develop and recommend strategies for the business and product development of the travel department;
- Ensure the smooth efficient running of the business regarding all aspects of travel;
- Build and maintain relationships with travel and event partners, including airlines, hotels and wholesalers;
- Be an escalation point for customer disputes ensuring Members experience a positive resolution where possible;
- Oversee and provide support when necessary in the organisation of travel arrangements of members, suppliers, external clients and internal stakeholders;
- Manage Capricorn's Automotive events schedule and logistics to deliver professional high-quality events from inception to delivery;
- Manage the planning and delivery of major Capricorn events including the biannual “convention” and annual gala dinner and gold day events nationally;
- Plan, manage and deliver the annual Gala Dinner & Golf day events nationally, ensuring that the state Sales Managers are engaged in the planning and delivery in each state.

**About you**:

- Capricorn Travel is an IATA agency therefore previous knowledge of BSP link and self-plate ticketing is essential
- GDS trained preferably Galileo with Crosscheck (CCTE) account system knowledge
- Understanding of corporate contracts including but not limited to airline, accommodation & venue's
- Ability to understand and adapt to changing business requirements;
- Ability to influence internal and external stakeholders and leverage relationships that results in a positive change to approach or behaviour;
- Business awareness, commercial acumen and strong negotiation skills;
- Able to demonstrate excellent communication skills, both verbal and written, and can converse at all levels within and outside the organisation;
- Previous experience in a travel and events leadership role;
- Delivery of large events and/or projects, directly or indirectly, with demonstrable experience in managing difficult and demanding stakeholders and customers during planning, execution and follow up processes;
- Experience in leading people through a changing business.

**A great place to work**

When you join Capricorn, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. It is our dedication to creating a great place to work, that has resulted in Capricorn being finalists in the _AIMWA Pinnacle Awards for Human Resource Management Excellence_ for the last two consecutive years.

Making Capricorn a great place to work is our commitment to providing a diverse and inclusive workplace in which everyone is treated fairly and with respect. We recognise diversity and inclusion as one of our most important resources and this is why we are committed to ensuring our work lives fit in with our personal lives. We offer our employees a flexible working environment, paid parental leave in addition to supporting employee's individual circumstances. Other great benefits of working with Capricorn include ‘dress for your day' dress code, wellness program, ability to purchase leave, access to a range of discounts, a fantastic reward and recognition program and plenty of social events to keep our team connected.

**The next steps