Insurance Services Representative

2 days ago

Brisbane, Australia Australian Retirement Trust Full time

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

Key accountabilities will include:

- Assisting with workflow allocation and processing of all relevant queues to service our members within appropriate cycle times.
- Delivering an exceptional customer service experience as measured through the Customer Experience Evaluation Framework.
- Application of appropriate problem-solving techniques to assist members at all stages including escalated phone calls, adjustment authorisations and reviewing all non-standard correspondence.
- Identifying and investigating continuous improvement opportunities such as process and procedural issues and recommending solutions that are both cost effective and improve operational efficiency.
- Monitoring and evaluating the completeness and accuracy of tasks in accordance with insurance guidelines and compliance standards, and reporting identified breaches and incidents.
- Maintaining standards of client reporting in alignment with legal requirements.

This role is available as a 12 month max-term/ secondment opportunity.

**About you**

If this is the right role for you, your skills and qualifications will include:

- Solid experience in insurance administration and knowledge of the underwriting process.
- Sound knowledge of Australian Retirement Trust’s insurance product.
- High level of numeracy and confident to work with figures.
- Excellence written and verbal communication skills and the ability to guide members through a range of possible solutions.
- Insurance and Superannuation RG146 or equivalent level of knowledge (preferred)
- Previous superannuation experience and knowledge of the associated legislation that operates within the superannuation environment (preferred)

**How you'll benefit**

As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

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