Customer Service/service Desk Coordinator

7 days ago


St Leonards, Australia VoIP Pty Ltd Full time

VoIP delivers complex ICT solutions and specialised services to numerous industries around Australia by working with trusted partners. VoIP has been at the forefront of innovative solutions in the IT industry and have quickly expanded into a wide range of technologies and services, including system integration and cloud solutions.

Key responsibilities:

- Responding to calls and triaging requests
- Managing the service desk inbox
- Logging of tickets into the ticketing system
- Managing job queues according to the applicable SLA
- Allocation of jobs according to procedures
- Reviewing and updating customer and job cards
- Flexible availability to work after hours and early shift/late shift rotation

Skills & Attributes:

- Previous 1 year experience in a call centre/customer service setting is preferred but not essential
- Enthusiasm and a positive approach to managing service desk system administration
- Excellent written and verbal communication skills
- Passion for delivering exceptional customer service
- High attention to detail and accuracy
- Ability to show initiative and strong problem solving skills
- Must be an Australian Citizen or Permanent Resident

What's on offer?
- On-going training & development opportunities
- Be part of a tight-knit team
- Fabulous state-of-the-art offices
- Remote work available
- Close to public transport

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Referral program
- Work from home

Schedule:

- 8 hour shift


  • Service Desk Analyst

    2 weeks ago


    St Leonards, Australia eHealth NSW Full time

    **Service Desk Analyst (Senior Computer Operator Grade 1)** - Temporary Full-Time Exempt for up to 12 months - Opportunity to work from our modern offices in Chatswood, St Leonards, or Charlestown - In-office presence with hybrid flexibility for work-life balance - Attractive salary, from $72,253.00 + 12% Super + 17.5% annual leave loading - Accrue up to 12...


  • St Leonards, Australia eHealth NSW Full time

    Full Time - Exempt (up to 12 Months) - 38 hour working week within a flexible hybrid work model - Opportunity to work from our offices at Chatswood or Charlestown - Attractive salary, $69,810.00 to $75,251.00 + 11.5% Super and annual leave loading - Join the team enriching health in millions of ways every day through digital innovation **About us** Working...


  • St Leonards, New South Wales, Australia NSW Health Full time $72,000 - $100,000 per year

    eHealth NSW acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elder's past and present.Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to...


  • St Leonards, Australia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • IT Service Manager

    2 days ago


    St Leonards, Australia BCS Technology Full time

    **Responsibilities**: Manage the Operations Team Oversee the hiring, training, and monitoring of technical operations staff. Managing the Operations leads and teams managing, Google Cloud Platform.. The operations lead also assesses current requirements and enquiries and works with the individual team leads to assigns personnel to resolve each issue. -...

  • Customer Service

    2 days ago


    St Leonards, Australia Charterhouse Partnership Full time

    Up to $60,000K + Super - Excellent entry level role - Hybrid work arrangement - Mon - Fri ** No Weekends** My client is a Financial Services Leader looking for strong Customer Service Consultants No experience is necessary, exceptional training in-place **Some responsibilities**: - Experience in a high volume, customer centric environment is highly...


  • St Leonards, New South Wales, Australia A W Edwards Full time $104,000 - $130,878 per year

    A W Edwards is a multi-award-winning builder with over 105 years of experience in Australia. We deliver exceptional outcomes for our clients and their communities by creating places that people want to work, live and play.Based in Sydney, with a regional office in Port Macquarie, we specialise in the construction and fitting out of buildings that people use...

  • Customer Service

    2 weeks ago


    St Leonards, Australia Charterhouse Partnership Full time

    **$68k package**: - **St Leonards location - Close to public transport**: - **Great employee benefits | ASX Listed business**: - **Family like culture - close knit team** My client is looking for confident Customer Service Representatives to join their growing team, excellent training provided **Responsibilities**: - Confident communication and follow...


  • St Kilda Road, Australia Simonds Group Full time

    **Job no**: 496611 **Work type**: Full Time **Location**: St Kilda Road **Categories**: Information Technology (IT) **WHY TEAM SIMONDS?** The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect home. This vision...


  • St Leonards, Australia R Weatherdon & Co Full time

    **Customer Service Representative**: We are seeking an energetic, well-organised and driven individual to provide assistance to our Customer Service and Sales Teams and drive inbound and outbound sales from our St Leonards Head Office. **Responsibilities**: Provide daily assistance in order processing and customer service including, but not limited to: -...