Roster Support Officer, Disability Services

4 days ago

North Strathfield, Australia Golden Heart Services Pty Ltd Full time

**Position**:Roster Support Officer, Disability Services

**Type**: Fixed Term (3 month)

**Location**: North Strathfield, NSW

**About Us**
Golden Heart Services is a thriving organisation dedicated to making a meaningful impact in the disability support industry. Our goal is to be a well-known and trusted provider by delivering top-quality support services and enhancing the lives of our customers living with a disability and their families. This is an exciting opportunity to contribute to our mission and play a vital role in the success of our organisation.

**Our Mission & Values**
At Golden Heart Services, we believe in creating a community where everyone shines bright—spreading kindness, empowering individuals, and making a meaningful difference, one golden-hearted moment at a time

**Key Responsibilities**
- Develop, manage, and maintain staff rosters across disability support programs
- Respond to last-minute changes and fill shift gaps promptly and efficiently
- Ensure rostering aligns with individual support plans and staffing qualifications
- Liaise with support workers and team leaders to confirm availability and shift allocations
- Maintain compliance with relevant legislation, industrial awards, and internal policies
- Update rostering systems with accurate and timely data
- Prepare workforce planning reports for management
- Support service delivery teams with staff coordination and onboarding processes
- Collaborate with colleagues to ensure continuity of care and coverage
- Communicate effectively with internal stakeholders, ensuring a smooth operational workflow
- Assist in the implementation of rostering procedures that support positive customer outcomes

**Experience**
- Demonstrated experience in rostering, scheduling, or workforce coordination
- Background in disability, community services, or aged care preferred
- Familiarity with rostering tools such as Care Vision

**Skills & Competencies**
- Strong organisational and time management skills
- High attention to detail and accuracy
- Ability to work in a fast-paced, deadline-driven environment
- Clear and confident communication skills
- Commitment to customer service and team collaboration
- Problem-solving and critical thinking capability
- Proficiency with technology and database systems

**Licences, Clearances and Registrations**
- NDIS Worker Check
- Working with Children Check
- Police Check

**Job Types**: Fixed term, Casual, Temp to perm
Contract length: 3 months

Pay: $40.00 - $44.63 per hour

Work Authorisation:

- Australia (preferred)

Work Location: In person

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