Learning and Delivery Manager

1 week ago

Brisbane, Australia DXC Technology Full time

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

As the Learning and Delivery Advisor, you will contribute to our learning and development strategy, enabling our people to deliver market leading service. You will be responsible for developing and delivering on the job training plans, learning activities and materials for face to face, remote and online learning across the BPO Loan Centre teams.

**Responsibilities**:

- Training new starters
- Cross skilling existing team members
- Supporting leaders in maintaining the teams’ skills matrices and developing training needs analyses
- Maintaining process documentation & periodic process guide reviews
- Maintain quality control framework including periodic reviews
- Manage other business needs and priorities as requested, with the ability to influence people, manage change and develop business solutions
- Work with business unit stakeholders to determine learning needs and related initiatives
- Creation of instructional and delivery methods using various learning solutions and technologies
- Ensure corporate standards, brand management and values are upheld and incorporated in all learning and development activities

**Experience required**:

- Minimal Cert IV in Training and Assessment
- Previous coaching and training skills
- Advanced knowledge of banking and finance industry
- Effective presentation, interpersonal and communication skills (written & verbal)
- Strong stakeholder management and relationship building
- Excellent organisation and time management skills
- Proven flexibility and ability to work in a dynamic environment
- Demonstrated experience working in an agile environment, adopting a consultative and cooperative approach to your work
- Ability to work with the business in understanding needs, both current and future and providing appropriate solutions
- Capable of working in a self-directed manner

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

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