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Account Manager
2 weeks ago
Work / Life Fulfilment
- Supportive management & training to set you up for success
- Recognition for your efforts
**Who We Are**:
- NHP are specialists in Electrical & Automation Products, Systems & Solutions
- 100% Australian owned (Over 50 years of Electrical & Engineering excellence)
- Local choice with the power of global partners
- 17 branches throughout Australia & New Zealand
- 15,000 stocked items; 75,000+ marked line items
- Driven by a team of over 800 dedicated & committed employees
**“At NHP we recognise that our people determine the success of our business”**.**
***
**About the Role**:
NHP have an exciting opportunity for an Account Manager to join our Sales team.
Reporting to the Sales Excellence Lead, your role will be to manage and nurture customer relationships through outbound calling, ensuring customer satisfaction and driving revenue growth.
Key accountabilities include:
- Outbound calling - build and maintain strong relationships with customers, understanding their needs and ensuring satisfaction
- Identify opportunities to upsell or cross-sell to increase revenue
- Develop strategic account plans / mapping to manage key accounts effectively
- Maintain up-to-date knowledge of the company’s products and services to provide accurate information to clients
- Addressing and resolving client issues in a timely and efficient manner utilising appropriate internal resources
- Providing quotes to customers and regular reporting on account status to the Sales team
- Collaborating with the sales team to achieve budget and grow the business
- Keeping abreast of market trends and competitor activity to identify opportunities and stay competitive
- Ensure CRM is updated regularly to reflect activities and current information on projects and customer contact details and opportunity pipeline
**Ideally you will have / be**:
- A dynamic & adaptive person who is passionate about what we do and has an aptitude for technical products
- An ability to ‘listen to the customer’ & translate needs into business solutions
- An outstanding communicator who thrives on building strong customer relationships, who is able to build rapport quickly
- Effective time management & organizational skills
- Personable with a ‘go with the flow’ attitude, who genuinely enjoys working with a range of different customers across the phone
**This is a real opportunity to ‘prove yourself’**
**In return, we will offer you**:
You will be part of a dynamic & supportive work environment and enjoy the benefits that come with working at NHP including:
- A great place to work - the word ‘family’ encompasses who we are and how we do business
- A culture that encourages work / life fulfilment
- Ongoing learning & development to meet your professional development needs
- Access to an Employee Assistance Program for you and your family
- Novated Leasing - options for salary packaging your car
- Discounts on corporate health insurance with Bupa
- Paid parental leave
The remuneration package will be based on the skills and experience of the successful applicant.
- NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid._
**How to apply**:
