Administration Officer

Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.
This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role
- Provide reception duties including responding to telephone and face to face enquiries, assisting and redirecting where appropriate; arranging transport for patients; managing the movement and maintenance of medical documents, x-rays and medications; arranging follow up appointments, faxing, photocopying and taking accurate messages for staff and patients.
- Provide a high level of administrative support to the Nurse Unit Manager within the designated ward including the responsibilities of admissions, discharges and transfers of patients, filing, confidential record management, stationery management, correspondence management and typing.
- Manage the responsibilities of admissions ensuring patient information is correct and completion of Patient Election Forms meets Queensland Health requirements, including appropriate elections by compensable, private and ineligible patients are identified, and the appropriate documentation completed.
- Produce data reports relevant to the ward or area and action reports appropriately.
- Contribute to patient flow efficiencies on the ward and throughout the hospital by liaising with a range of staff to coordinate appointments, resources and movement of behalf of the patients.
- Complete 'Episode of Care Change' documentation and HBCIS system requirement.
- Manage and maintain patient records, referral, appointment scheduling and record tracking utilising both ERIC and CHIMS (Community Health Information Management System).
- Manage and maintain patient records including document filing and chart tracking utilising HBCIS.
- Participate in the review of policies and procedures in relation to the designated areas services development and operation.
- Arrange interpreter services for patients and family members as required by the medical and health teams.
- Interact in a sensitive, timely, effective and appropriate manner with members of the general public and service providers, maintaining confidentiality at all times.
- Work effectively and efficiently as a team member with mínimal supervision in a changing environment.
- Arrange appointments for internal and external medical and nursing clinics as required.
- Ensure the work environment and administrative equipment is maintained in a safe, working, clean and tidy manner, in accordance with Infection Control principles.
- Contribute to quality improvement activities, staff orientations and recommend changes to improve efficiency and quality of client service.

Our ICARE² values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
It is a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19 Health Employment Directive No. 12/21and Queensland Health Human Resources Policy B70.