Resource Planner

3 days ago

Brisbane, Australia Commonwealth Superannuation Corporation (CSC) Full time

Posted: 17/07/2025

Closing Date: 31/07/2025

**Job Type**: Fixed Term

Location: Brisbane

Job Category: Banking and Financial Services,Call Centre and Customer Service,Insurance & Superannuation

**Your new role**:
We’re looking for a proactive and detail-oriented **Resource Planner** to administer our Genesys Cloud platform, support intraday workforce management and contact centre planning to help deliver an exceptional customer experience.

Reporting to the Forecasting and Resource Planning Specialist, this role is responsible for ensuring the stability of telephony operations, ensuring the right staffing levels and capabilities are in place to meet customer demand across CSC’s frontline teams. The Resource Planner actively monitors real-time performance, adjusts schedules as needed, and provides accurate short
- and long-term forecasting to support business needs.

**What you need to excel**
- Australian Citizenship required
- Experience with the Genesys Cloud platform/system is highly regarded
- Recent experience with rostering and scheduling to contribute to achieving performance objectives
- Technical knowledge within the call centre environment, including call centre metrics
- Excellent communication skills with the ability to build stakeholder relationships within CSC
- Ability to set priorities, plan and organise own workload with mínimal supervision and work to tight deadlines while effectively manage competing priorities
- Ability to investigate and analyse complex data sets to produce insights and reports to assist achieving strategic outcomes and operational improvements
- A proactive mindset, already seen as a go-to person - trusted by your peers, and ready to take on greater responsibility when the moment calls for it

**What will you get in return?**
- 12-month fixed term position, potential for extension or permanency
- We’re committed to your continuous learning and professional growth, offering opportunities to develop your expertise as a Subject Matter Expert (SME) in Genesys Cloud
- Chance to develop strong relationships with key stakeholders across the organisation
- Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

**How** **do I apply?**
- **Applications close: Friday 31 July 2025, 5:00 pm**:

- **Please note: Agency submissions will not be considered for this position**

**More about CSC**:

  • Resource Industries Planner

    4 weeks ago

    City of Brisbane, Australia Sime Darby Motors Group Full time

    Resource Industries Planner page is loaded## Resource Industries Plannerlocations: Australia | SEQ | Brisbane - 98 Kerry Rdtime type: Full timeposted on: Posted Todayjob requisition id: JR116942**Company :**Hastings Deering (Australia) LtdAn exciting opportunity has arisen for an experienced **Resource Industry Planner** to join our high performing...

  • Resource Industries Planner

    3 weeks ago

    City of Brisbane, Australia Hastings Deering group Full time

    Resource Industries Planner page is loaded## Resource Industries Plannerlocations: Australia | SEQ | Brisbane - 98 Kerry Rdtime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR116942**Company :**Hastings Deering (Australia) LtdAn exciting opportunity has arisen for an experienced **Resource Industry Planner** to join our high...

  • Crew Resource Planner

    5 days ago

    Brisbane, Australia Alliance Airlines Full time

    Plan and manage crew rosters for flight and cabin crew - Support training, leave planning and resource allocation - Join a high-performing team in a key operational role **Who are Alliance Airlines?** Alliance Airlines is Australia’s leading fly-in, fly-out aviation provider, specialising in the mining, energy, and government sectors. With over 1,400...

  • Planner

    2 weeks ago

    Brisbane, Australia Dean & Ling Pty Ltd Full time

    Dean & Ling Executive are proud to partner with ARTC Inland Rail for this once-in-a-generation project and are seeking expressions of interest from project Planners to work on this exciting project. Inland Rail (IR) is a 1,700km fast freight backbone, connecting Melbourne and Brisbane that will transform how goods are moved around Australia, better linking...

  • Planner / Scheduler

    3 days ago

    Brisbane, Australia Bechtel Full time

    **Requisition ID: 260402** - ** Relocation Authorized: None**: - ** Telework Type**:Full-Time Office/Project**: - ** Work Location: Brisbane, QLD** **Position Summary** Looking to work on a pivotal brownfield mining project with the benefit of being in an office-based role? Reporting to the Lead Planner/Scheduler, as the **Project Planner/Scheduler**...

  • Maintenance Planner

    7 days ago

    Brisbane, Australia OSOS Alliance Full time

    Competitive rates - Fantastic team - Global employer OSOS Alliance are currently seeking an experienced Maintenance Planner to join one of our leading clients in supporting the Instrumentation and Electrical team across their planning operations based in in Brisbane. This is a hands-on role providing specialist support in the maintenance planning around...

  • Mobile Maintenance Planner

    13 hours ago

    Brisbane, Queensland, Australia BTP Full time $90,000 - $120,000 per year

    BTP forms part of the Perenti Group, a diversified global mining services company, and is one of Australia's largest suppliers of new and used parts and equipment for hire and sale. BTP has supported the mining, earth-moving, and construction industries for over 30 years. The Perenti Group operates across a wide range of mining sectors and offers unique...

  • Planner

    5 days ago

    Brisbane, Australia Santos Ltd Full time

    **About Us** - Santos is a global low-cost producer of oil and gas committed to ever-cleaner energy and fuels production with operations across Australia, Papua New Guinea, Timor-Leste and North America. - At Santos, our commitment is to be a global leader in the transition to cleaner energy and clean fuels, by helping the world decarbonise to reach net-zero...

  • Planner

    2 weeks ago

    Brisbane, Australia Georgiou Full time

    **Planner** - *As a result of our continued growth and $1 billion work-in-hand, Georgiou has an exciting opportunity for an experienced Planner to join Georgiou. Reporting to the Project Controls Manager based in our Brisbane Office, you will have the opportunity to build a strong relationship with stakeholders at all levels within the company. You will...

  • Maintenance Planner

    5 days ago

    Brisbane, Australia Six Degrees Executive Full time

    Location: - Brisbane- Job Type: - Permanent- Salary: - $125430 per annum- Contact: - Sheldon March**Join Our Team as a Maintenance Planner at a Leading Global Beverage Manufacturer!** **About the Company**: Embark on a journey with our esteemed client, a global beverage manufacturing company, as they strive towards becoming the epitome of innovation and...