Technical Services

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We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.
ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands.
Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you
**About the Role**:
**Reporting to**: Technical Services & Assistant Logistics Manager Oceania
**Employment Type**: Permanent, Full-Time
**Work Location**: Melbourne
As a Technical Services - Reefer Specialist, you will collaborate with shippers, stevedores, vessel operators, and internal teams to address reefer operational issues effectively to improve the operational efficiency and cost of operating the group's reefer fleet.
**The role and responsibilities will include**:
Managing the In-Transit Cold Treatment (ITCT) program, ensuring compliance with DAFF protocols and monitoring reefer cargo performance.
Collaborating with shippers, stevedores, vessel operators, and internal teams to address and resolve reefer operational issues.
Providing technical support to vessels, agents, and customers regarding reefer logistics and equipment.
Analyzing reefer container data, preparing reports, and assisting with cargo claims to determine the root cause of failures.
Maintaining and supplying data download devices, spare parts, and ensuring the functionality of related software and hardware.
Liaising with internal departments and external service providers to minimize operational risks and enhance efficiency.
Adhering to occupational health and safety standards, ensuring compliance with policies to mitigate risks.
**To be successful in this role, you will need**:
Tertiary qualifications in business, international business, supply chain/logistics, or a related discipline.
A background in mechanical, electrical, or refrigeration fields, or experience in container operations within the shipping industry.
Strong problem-solving skills and the ability to work independently while collaborating effectively with a team.
Excellent communication and negotiation skills to interact with a wide range of stakeholders.
Experience in logistics container management, stock management, or handling high-volume container flows.
A proactive approach to adhering to occupational health and safety procedures and mitigating risks.
To be eligible for this role, you must be an Australian citizen or a permanent resident.
If you are a New Zealand citizen and planning to relocate permanently to Australia, you are more than welcome to apply.
Please note that remote working from overseas and interstate locations will not be considered.
Why join CMA CGM?
We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.
We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.
In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.
The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.
**Some of our other benefits include**:
Flexible Working Options
Discounted car parking at the DFO South Wharf
Additional Leave Days
Paid Parental Leave
Annual Health Checks
Novated Lease
Social Club events held all year round
Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
Access to 3000+ learning resources and courses
Opportunity for career development in Asia Pacific, Europe and other office locations glo