Customer Experience Design Lead

2 weeks ago

Brisbane, Australia Talent International Full time

**Job Details**:
**Location**

Brisbane

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH99462_1678164794

**Contact**

Ziomi Warchalowski

**Posted**

about 2 hours ago
- **Flexible WFH arrangements**:

- **Competitive rates**

As the Customer Experience Design Lead, you will be responsible for creating an engaging, inclusive, accessible and measurable digital experiences for Queenslanders.

**To achieve this, you will**:

- Work collaboratively within a cross functional team to design digital solutions with a focus on user experience, consistency, accessibility, performance, and scalability.
- Design and facilitate customer and stakeholder workshops and co-design sessions to support a full product or service life cycle.
- Lead and facilitate a life events approach across Queensland Government, including collaboration in national programs of work.
- Conduct primary research in the form of user research, user testing and customer interviews.
- Analyse customer research from primary and secondary sources to produce accurate and validated reports, journey maps, personas, product development plans, and synergised recommendations.
- Employ user-centred design techniques to develop site maps, flow diagrams, information architecture, wireframes, prototypes (high and low fidelity), and digital copy based on user research and insights to support the user experience.
- Use existing design patterns, components and features to prototype new digital functionality.
- Work within a cross functional team to contribute to the agile delivery of digital products from concept development through to successful delivery and implementation, including working with delivery managers, business analysts, developers and testers to plan sprints and develop requirements and user stories based on user needs.
- Work with stakeholders to build human-centred design and customer experience capabilities across Queensland Government.

**Requirements**:

- Demonstrated skills and experience with designing customer focused digital products and enhancements.
- Strong interpersonal skills and written communication ability to inform and collaborate with peers and stakeholders, conduct workshops, presentations and share information.
- Achieve results in a high profile, fast paced environment with changing demands.
- Build and sustain positive working relationships to collaborate and work as part of a team to deliver outcomes within agreed timeframes and specifications.

To be considered for this role please click now or contact **Ziomi Warchalowski** or **Tom Circosta** on 04 7509 2132 for a confidential discussion regarding this role.

  • Customer Experience Designer

    2 weeks ago

    Brisbane, Australia Nous Group Full time

    **Nous is a great place to work** Nous Group is an international management consultancy with over 600 people working across Australia, the UK and Canada. We are a values-based organisation that partners with leaders to shape world class businesses, effective governments and empowered communities. Nous is recognised as Australia's top workplace, ranking...

  • User Experience Design Lead

    7 days ago

    Brisbane, Australia Queensland Government Full time

    **As User Experience Design Lead you will**: Design interactive experiences that Queenslanders intuitively understand and feel empowered by. Safeguard design principles and standards and use your passion and willingness to inspire and coach others within a vibrant design and stakeholder community. Practice inclusive and evidence-based decision making whilst...

  • Customer Experience Lead

    2 weeks ago

    Brisbane, Australia Swyftx Full time

    At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story. As the Customer Experience Lead, you'll be instrumental in driving the...

  • Chief Customer Experience Designer

    2 weeks ago

    Brisbane, Queensland, Australia beBeeSolution Full time $115,000 - $130,000

    Solution Architect RoleWe are seeking a skilled professional to lead the strategic design and evolution of our Customer Data Platforms.Key Responsibilities:Architect the end-to-end customer and marketing data platform across CRM, MDM, Salesforce, APIs, and event-based systems.Lead design of customer master data solutions – including survivorship, identity...

  • Customer Experience

    2 weeks ago

    Brisbane, Australia Australian Retirement Trust Full time

    Affect change, see your work come to life and impact members’ financial future - Enjoy a rewarding career move, shape the CX practice and take your skills to the next level - Work for an organisation that is truly purpose led and exists only to benefit our members **About us** When you work for Australian Retirement Trust, every day is an opportunity to...

  • Customer Experience Implementation Lead

    5 days ago

    Brisbane, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading - Inital contract to start ASAP until 30/06/2025 with possible extension paying approx $1071/day - Brisbane CBD Location with flexibility to WFH 2 days per week Our client, a large complex Queensland Government Department, are currently seeking a Customer Experience Implementation Lead for an...

  • Lead Customer Experience

    10 hours ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $71,150 - $78,951

    Customer Experience Lead Job DescriptionThe role of the Customer Experience Lead is critical in driving the customer experience strategy for our health business, particularly through the Voice of Customer (VoC) initiatives.Key Responsibilities:Develop and support the customer experience strategy and program, aligning it with global VoC...

  • Design Lead

    2 weeks ago

    Brisbane, Australia Peoplebank Full time

    Location: - Brisbane CBD- Job Type: - Permanent- Posted: - about 3 hours ago- Contact: - Mangal Kadam- Discipline: - General IT - Reference: - 260409The role of Design Lead is responsible for producing journey maps for key customer and employee journeys. The role will be required to work within a Design team consisting of a researcher and a backstage service...

  • Visual Designer

    2 weeks ago

    Brisbane, Australia Place Design Group Full time

    **BRISBANE HEAD QUARTERS | FULL TIME**: **Are you a creative powerhouse with a passion for placemaking? Do you thrive in collaborative, multidisciplinary environments and want to help shape the visual language of places and spaces across Australia and beyond?**Come and join our Brisbane team!** **Place Design Group** is on the lookout for a talented...

  • Senior Electronics Design Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Ingenuity Design Group Full time

    Your key responsibilities as a senior contributor to the hardware design team are: Professionally engaging in electronic project design and development activities including concept, feasibility, schematic capture, pcb artwork, verification, test and manufacture.Acting as a product lead and subject matter expert, guiding clients and project...