Customer Experience Designer

1 week ago

Brisbane, Queensland, Australia beBeeDesign Full time $98,732 - $122,812
Job Description

This is a unique opportunity to drive improvements in customer and employee interactions with services using human-centred design principles. As a Customer Experience Design Lead, you will work on enhancing service delivery and customer experience collaboratively.

Key Responsibilities:
  • Lead service design initiatives from start to finish, working with cross-functional groups and applying human-centred design principles to identify opportunities for enhancing services.
  • Analyse and interpret internal and external data to support data-driven decision-making.
  • Document and communicate requirements and findings in a clear and accessible manner for diverse audiences.
  • Support the development of strategies and frameworks for delivering exceptional customer experiences.
  • Assist in achieving business goals, meeting community expectations, and delivering public value.
  • Establish strong partnerships.
Required Skills and Qualifications

The ideal candidate should possess the following skills and qualifications:

  • Proficiency in leading human-centred design projects to enhance service delivery and customer experience collaboratively.
  • Experience in customer research methodologies and data visualisation tools.
  • Demonstrated analytical and strategic skills in evaluating processes, issues, and feedback.
  • A blend of empathy and curiosity to create compelling customer stories using data and journey mapping.
  • Understanding of contemporary customer experience practices and service design analysis.
  • Strong interpersonal skills for negotiation, influencing, and managing change sensitively.
  • Excellent written and oral communication skills, including report writing and delivering presentations effectively.
  • Tertiary qualifications in business highly regarded.
  • Ability to contribute, provide feedback, and meet performance standards within a team setting.
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