Travel Agency Manager

**Progress your career in tourism and develop your sales skills with this exciting and dynamic role with Australia’s fastest growing independent travel agency - Happy Travels.**

**Here at Happy Travels we are searching for our next Travel Store Manager. We are looking for a high energy, engaging and vibrant person who can join our Happy family and perform in our fast paced working environment.**

**The lifestyle consists of making dreams come true for adventure travellers and tourists alike. We guide our customers into sourcing the best tours, activities and experiences that Australia, Fiji and New Zealand have to offer.**

**In this role you will be responsible for managing and driving an energetic sales team to continually hit KPI’s in order to create travel memories that will last for lifetimes for our customers.**

**Experience, Perks and Benefits**
- **Progression pathways and leadership development**
- **Competitive pay + commission and bonus structure**
- **Paid ongoing sales training, coaching and development**
- **Free travel on tours and experiences plus exclusive discounts for transport and accommodation**
- **Become the best version of yourself in a social and vibrant workplace**
- **Connect with people from around the globe**
- **Assist travellers in fulfilling their dreams**
- **Assist, develop and mentor team members to succeed.**
- **Improve your skills in communication, sales and marketing and management**
- **Work & travel opportunities - Branches across Australia & New Zealand**

**You will be responsible for**
- Ensuring a high level of customer service and satisfaction across all staff members
- Creating tailor made travel itineraries and selling travel products and tour packages
- Liaising with travel partners, including tour operators and hotels, to manage bookings and schedules and develop long term partnerships.
- Managing, training, and providing overall guidance to the sales team in your store.
- Constantly leading by example and motivating the team to hit their targets and ensure company profitability
- Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism
- Managing budgets and maintaining statistical and financial records
- Manage and deliver point of sale marketing
- Overseeing the recruitment, selection and retention of staff as well as staff training
- Oversee rosters, payroll, administration and health and safety operations
- Organising targets, incentives, bonus schemes and competitions
- Dealing with disciplinary matters and customer complaints
- Organise, coordinate and oversee the successful rollout of Happy Travels event nights

**Required/ Preferred Experience**
- 3 Years or more experience in Tourism, Hospitality or Sales Management.
- HERO experience preferred.
- Travelled around Australia, NZ & South East Asia preferred.
- Australian permanent resident or citizen

**To be successful in this role you will**:

- Have an infectious passion for travel
- Have a willingness to do what it takes to create energy and sales.
- Possess developed leadership skills
- Have the ability to set and achieve goals for you and others
- Have great communication skills
- Be integral and trustworthy
- Have a great attention to detail and time management skills
- Have the ability to work with little supervision
- Have a passion for employee development and progression
- Have the ability to create a comfortable and inviting store environment
- Identify issues and develop creative and cost-effective solutions

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Referral program

Schedule:

- Day shift

Supplemental pay types:

- Commission
- Performance bonus