Collections Manager Process Improvement and Change

7 days ago

Sydney, Australia ING Full time

Manager, Collections - Process Improvement and Change Management

It’s a fun and exciting time to join ING, Australia’s most recommended bank for the 3rd year running We’re on the hunt for a **Manager, Collections - Process Improvement and Change management** to join our dynamic and growing Operatio team

This role will have expertise in end-to-end Collection operations, including financial hardship and its impact on credit and regulatory risk.

**What are you going to do? You will be**
- Responsible for managing and implementing new projects and initiatives, including regulatory changes
- Ensuring compliance with both local and global regulatory requirements
- Managing and implementing new projects and initiatives, including regulatory changes.
- You are the Collections lead who helps interpret regulatory or legislative changes in conjunction with compliance and legal.
- Ensuring that all the collection policies and processes are in line with changing regulatory requirements and documented timely and accurately.
- Working effectively with all arears of Risk Management to ensure risk is managed at an appropriate level and within agreed criteria.

**What are we looking for? Someone who has**
- At least 5 years in collection or operations in Banking or financial services.
- Change Management - you managed change before and know how to make things happen
- Prior exposure to regulatory projects impacting credit risk and
- Someone who likes working as part of a small team

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

  • Process Improvement Manager

    2 weeks ago

    Sydney, Australia Westpac Group Full time

    Get set for your next great career move! _ - A strong focus on customer and commercial outcomes - Sydney CBD office, open to remote/hybrid working from other states - Be a part of Westpac’s supportive and inclusive team culture **How will I help?** The role exists to provide superior Process Improvement expertise to support the Cash & Transactional...

  • Manager, Business Process Improvement

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    Do work that matters:Join our Financial Crime Operations (FCO) Strategy & Performance team and be a part of our mission to eradicate financial crime. We are looking for a dedicated Manager Business Process Improvement to support Financial Crime Services in achieving our vision: "To relentlessly pursue the elimination of financial crime."Financial Crime...

  • Business Process Improvement Manager

    2 weeks ago

    Sydney, New South Wales, Australia Kyocera Document Solutions Pty Ltd Full time $104,000 - $130,878 per year

    We are looking for a strategic and operational leader responsible for identifying, analysing, and optimising business processes across the organisation. This role drives efficiency, enhances service delivery, and supports scalable growth by leading initiatives that improve workflows, systems, and team structures.Reporting to the Head of Customer Experience,...

  • Process Improvement Expert

    2 weeks ago

    North Sydney Council, Australia FleetPartners Full time $120,000 - $180,000 per year

    Who we are:FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.We have a strong company culture that values our people and are proud to present you with...

  • Process Improvement Lead

    2 weeks ago

    Sydney, Australia GWF Full time

    Newly created role to lead business critical process improvement project - Permanent Part Time Position -3 days - North Ryde & WFH flexibility We have a great opportunity for a Process Improvement Lead to join our Commercial Finance team to help lead and oversee the delivery of a business-critical project (Pay by Scan Gap improvement), as well as driving...

  • Consumer Collection Manager

    1 week ago

    Sydney, Australia TPG Telecom Full time

    Hybrid Work Environment - We Flex to Thrive - Exciting time to join a top 100 ASX listed business with big goals. - Access to a great selection of benefits and corporate discounts! TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities...

  • [Urgent] Process Improvement Expert

    4 weeks ago

    North Sydney, Australia FleetPartners Group Full time

    Who we are: FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams. We have a strong company culture that values our people and are proud to present you...

  • Process Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ashdown People Full time $60,000 - $120,000 per year

    Ashdown is partnering with a leading Western Sydney based Higher Education Organisation to assist in sourcing a Process Improvement Specialist on an initial 4 Month Contract The shorter-term nature of the initial contract is due to the current budget cycle - given the crucial long-term nature of this position, the view from the client is to extend this...

  • Manager - Change and Delivery

    2 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **Manager - Change and Delivery** - You are a change management and delivery professional. - Together we will deliver and manage changes that result in exceptional customer outcomes. **Do work that matters** Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal...

  • Manager - Change & Delivery

    4 days ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Manager - Change & Delivery **Do work that matters** **Retail Banking Services (RBS)** is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and business customers. **Customer Service Direct (CSD)** is at the heart of the Retail Bank and comprises of three frontline business units (Direct...