V-it Service Desk Analyst

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We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

This forms part of the Information Technology brief to constantly develop, test and monitor IT service delivery at a high standard to The Salvation Army (TSA). It requires liaison with the IT Service management Specialist to develop IT materials and programs for use across The Salvation Army Australia.

Key Tasks

Key Activities & Responsibilities

IT Support
- Provide level 1 and 2 support via telephone, on-line/remotely or on-site
- Liaise with vendors on behalf of the customers to resolve presented incidents and/or service requests
- Provide access management through appropriate technology such as Windows Server or collaboration systems
- Configure and provide support for infrastructure such as DHCP, Mail Filters, Print Services, Citrix
- Assist with PC, network, data, access management moves when required
- Coordinate tasks with other IT teams and clients
- Assisting site Manager/Supervisor with other tasks as directed.
- Confidentiality of information is maintained.

Provide Quality Customer Service
- Exhibiting professional image of the office environment, displaying professionalism and integrity at all times.
- Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.
- Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.

Maintain a Safe and Healthy Environment
- Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.
- Ensure hazard, incident and accident form is completed when required in a timely manner.
- All volunteers are to be mindful of their own health and to take care of the health and safety of others.
- Volunteers are required to comply with all TSA work, health and safety policies and procedures as applicable to their workplace.

Required For The Position
- Complete The Salvation Army (TSA) Mission Volunteer registration, induction and training - TSA is a ChildSafe workplace.
- Integrity checks as required for the role.
- Identifies and follows safe work practices to perform all duties in a safe manner, ensuring the safety and well-being of self and others.

Desirable For The Position
- Shows personal motivation and commitment to completing work activities effectively.
- Supports a culture of integrity and professionalism.
- Represents the organisation in an honest, ethical and professional way.
- Recognises and respects the rights and beliefs of others in a non-judgemental way.
- Connects positively with colleagues and partners within and outside TSA.
- Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.
- Provides service appropriately and responsively to the needs of the people.
- Demonstrates accountability aligned to internal and external requirements.
- Supports and acts in compliance with the records, information and knowledge management requirements of TSA.
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _Additionally, certain volunteer roles may require a National Police Check._