Desktop Support

1 week ago


Sydney, Australia Technology People Australia Full time

This is a great opportunity to work for an enterprise global software company that provides amazing career development opportunities as well as international travel options to support their global offices.

**Job Summary**
A Windows Desktop/Server and Infrastructure Support technician is required to work for a global software company. We are seeking people with a Computer Science or Maths Degree and at least 12 months of commercial IT support experience. We look for intelligent people who are quick to pick up skills, have strong abilities in Maths and also have an interest in coding.

Salary Range - 60K-90K plus super

**Responsibilities**
- Provide technical support to internal staff all the way up to C suite.
- Configure/reconfigure computers for all employees, including software installations, network configurations, hardware integration, final testing, and migration of users’ old data onto the newly-built system.
- Log and update technical support incidents in incident management systems.
- Maintain availability of storage for ad-hoc backups of users’ systems and for regular backups of all server resources.
- Printer support and set up.
- Liaise with technical support staff outside the APAC Region
- Software and Hardware support, Antivirus and Patching
- Basic Networking support.

**Experience & Qualifications**
- Experience configuring, maintaining and troubleshooting PC hardware and Windows and Apple operating systems in a networked environment
- Ability to support Apple MacBooks/Ipads in an enterprise environment
- System administration skills, focusing on Microsoft Windows Server 2008/2012/2016, Active Directory
- Proven problem-solving and technical support skills
- Good interpersonal and communication skills.
- Ability to configure network connectivity, including structured cabling, switches, wireless networking, VPN, dial-up networking, DNS and DHCP and wide area networking.
- Maths or Computer Science Degree


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