Service Support Administrator

1 week ago

Salisbury North, Australia Equans Full time

Service Support Administrator

**Offer ID**:

- 67357

**Job**:

- Support Functions / Admin Support

**Contract type**:

- Permanent

**Schedule**:

- Full-Time

**Country**:

- Australia

**Step into a role where you will be integral to the every-day operations of our Fire Protection Services in the Salisbury area.**

Our Fire Protection Services team in Salisbury are on the lookout for a talented and experienced Administration Assistant to join our team.

You will have strong communications skills, sound experience producing invoices, using Microsoft Excel along with the ability to learn and pick up other computer systems and programs.

While it is preferable that you have exposure to multi-service, facilities management and/or maintenance business, it is not required.

**About us**

**What we offer**
- Medibank Private Staff Discount.
- Company paid life insurance.
- Thrive in a talented team environment that values and invests in your professional development.
- Collaborative and inclusive work culture.
- Opportunities for continuous improvement.
- Parental leave.
- Volunteer leave.
- Employee Assistance Program.

**What you will be doing**
- General administration duties such as:

- Invoicing (start to finish)
- Processing purchase orders
- Ordering and management of inventory collection
- Managing technician scheduling
- Liaising with suppliers, contractors, customers, and technicians.
- Answering phones and providing exceptional customer service.
- Providing administrative support to the Operations Manager.
- Maintaining customer service documentation.
- Follow up on any outstanding work and invoices.
- Allocating work and scheduling technicians.
- Work within customer portals to manage workflow.

**A typical day involves**
- Work orders will have come in overnight, - triage the work orders in order of urgency to appropriately allocate to technicians.
- Raise work order using the client portal system and convert the work order into our Maintenance Software.
- Schedule a technician to the job.
- Once technician has been to the client site to review the job and will ask for parts required to complete job.
- Once client approves quote and parts have been ordered, schedule the tech to do the job in future.
- Once job completed, invoice the client and upload all the completed paperwork to the client portal.
- Each day brings new challenges, and opportunities for providing excellent customer service.

**What you need**
- The ability to pick things up quickly.
- A confident and initiative-taking temperament.
- Ability to communicate with clients, colleagues, and technicians in a clear and confident manner.
- Openness to learn how to use multiple new computer systems/programs.
- Excellent experience using Excel, and ability to maintain detailed records.
- Intermediate to advanced computer & MS Office skills.

**Next steps**

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

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- Workplace : Salisbury North Australia

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