Service Desk Associate

3 days ago


Brisbane, Australia Michael Hill Full time

We have a fantastic opportunity here in our Michael Hill Support Centre for a keen, tech-savvy individual to work within our IT Service Desk environment supporting SAAS delivery as a **Service Desk Associate**. This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and career

This is a full-time opportunity working 38 hours across 5 days per week. This is an ideal position for a recent university graduate or soon to graduate student looking to begin their professional carer within a progressive, fast paced, tech first international retailer.

**_ About the Opportunity_**
- Provide excellent customer care to our staff.
- Be the first point of contact for all Michael Hill employees seeking SAAS assistance over the phone and via a Fresh Desk Ticketing Environment.
- Talking customers through problem-solving processes and escalating issues where required.
- To some degree also provide a level of technical support by remote trouble shooting by using diagnostic techniques and asking pertinent questions.

**_More About You_**
- Excellent Customer Service Skills - the willingness to help our customers.
- Positive Attitude & a team player.
- Calm Demeanour - able to calmly assist our customers who are generally in stressful situations.
- Agile/Adaptable - able to quickly adapt new processes and changes in IT systems.
- Willingness to learn.

**_Qualifications/Requirements_**
- IT or related tertiary education (completion desirable however if still studying to be in final stages with high availability for working hours)
- Previous experience in a customer service based role or retail
- IT Service Delivery background (preferred)
- Experience supporting hardware with Windows and MAC Operating Systems (preferred)
- ITIL foundation certified (preferred).

**Why join Michael Hill**:

- Join a diverse and inclusive employer dedicated to your professional development
- Access to best of class productivity tools and workplace technology
- Brand new, state of art head office at Cannon Hill with onsite parking
- A fast paced and dynamic team environment with real opportunities for progression
- Global exposure & learn from amazing leaders
- Onsite parking and amazing discounts on our full range of products
- Access to Michael Hill Rewards providing discounts and benefits to over 400 national and international retailers



  • Brisbane, Australia Halcyon Knights Full time

    Contract to Perm Opportunity - Plenty of parking on-site - Opportunity to support a national construction company Our client is a National Civil Construction company and they are seeking an experienced IT Service Desk Officer to join their team on an initial contract basis, with view to go permanent after a few months. As the IT Service Desk Officer, your...


  • Brisbane, Australia Michael Hill Full time

    **IT Service Desk Manager** Founded in New Zealand by Sir Michael Hill in 1979, Michael Hill is a great retail success story. Over more than 40 years, we have grown to more than 280 stores across New Zealand, Australia and Canada. IT is at the forefront of what we do! Join the award-winning Global IT team in this rare Management position. Reporting to our...


  • Brisbane, Australia Parliamentary Service Full time

    This is a unique opportunity to join a small dynamic team providing IT support services to a diverse range of clients at the Queensland Parliament. **The primary objectives of the position are to**: * - Be the first point of contact for customers for ICT issue resolution, triage issues as required and provide basic (L1) to intermediate (L2) technical...


  • South Brisbane, Australia CareCone Australia Full time

    **Position - **IT Service Desk Analyst **Location-** Brisbane, QLD **Employment Type**:Permanent **Work Type**:Onsite **Must have full working rights. No sponsorship.** **Role** **purpose** The purpose of the role is the delivery of first-line proactive and reactive technical support for all business areas. Working closely with IT colleagues, partners,...

  • Service Desk Manager

    2 weeks ago


    Brisbane, Australia Titan ICT Full time

    **Job Category**:Help Desk & IT Support (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About us**: Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have...

  • IT Service Desk

    2 weeks ago


    Brisbane, Queensland, Australia Launch Group Full time $50,928 per year

    Launch are supporting a client to find an additional IT Service Desk person, to join the team on site at the clients offices in the centre of Brisbane.As theService Desk Analyst, your role goes beyond fixing problems – you'll be the point of contact for incidents and service requests. You will continually look to improve process and offer the best customer...


  • Brisbane, Australia WeWork Full time

    **About Us** At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our...

  • Service Desk Lead

    2 weeks ago


    Brisbane, Australia Cognizant Full time

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will...

  • IT Service Desk

    2 weeks ago


    Brisbane, Australia Optimum Consulting Group Full time

    **The Organisation** Helping people living with a disability is what this organisation is all about, providing the very best support, guidance, technology and understanding possible. With over 100 sites located around Queensland and Northern NSW, they make a positive difference to the lives of many. **The Opportunity** Not only will you work from the head...


  • Brisbane, Australia Hudson Australia Full time

    **KEY RESPONSIBILITIES**: - **Service Desk Experience**: Utilize your service desk experience to promptly address and resolve technical issues raised by end-users. - **User Access Management**: Complete user access requests to various systems, ensuring security and compliance standards are maintained. - **ITIL Processes**: Follow ITIL processes in service...