Telco Product Owner

3 days ago

Melbourne, Australia AGL Energy Full time

Powering Australian Life.

At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move.

Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all.

As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure - renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful.

We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.

About the Role:
The Telco Product Owner will oversee the implementation of initiatives within in the Telco strategic uplift program, that will aim to enhance AGL’s customer experience through telco-specific digital improvement projects.

Operating within an Agile continuous improvement framework, the Product will be responsible for collaborating across the business to execute initiatives outlined in the Telco strategic uplift.

What you’ll be doing:
- Leading the team to implementing successful improvements under Agile way of working.- Own and define the vision and roadmap for your respective domain, aligned to customer needs and business objectives.- Design, prototype develop and test new product features and initiatives in collaboration with user experience and customer journey teams.- Lead shaping processes end to end, including defining requirements, scope, MVP, drafting and managing the shaping plan and identifying and managing risks and dependencies.- Work with relevant members of scrum teams to ensure delivery of new initiatives.- Define user stories and represent the customer and business in detailed discussions with developer and testing teams.- Prioritise and maintain the product backlog and ensure there is always shaped work ready for the development teams.- Establish, track and report on success metrics for newly launched product features.

About you:
- Demonstrated experience within digital product ownership experience.- Extensive experience working in an agile digital experience.- Commercial thinking - ability to assess value and make product decisions.- Strong communication skills - ability to present to key stakeholders and teams and develop a backlog of key features, user stories and goals for sprints.- Solid understanding of using digital analytics to understand customer behaviour and make data driven decisions.- Relevant tertiary qualification, or equivalent business experience.

LI-VN1 #LI-Hybrid

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
AGL is a
_Circle Back Initiative employer - we commit to respond to every applicant_.

Job Family Group:
Project Management - Group

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