Pets at Rest Assistant

18 hours ago

Wacol, Australia RSPCA Queensland Full time

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**.

***

**About the role**

In this role, you'll report to the Business Development Manager and be part of a compassionate pet cremation service supporting pet owners throughout our service area. You'll be responsible for cremating and transporting deceased animals, providing a unique, door-to-door experience for RSPCA Pets at Rest clients. If you want to make a difference in people's lives and work with a compassionate team, this role could be for you.
- Safely transport deceased animals between customers' homes, veterinary clinics and the RSPCA site.
- Communicate with pet owners with compassion, providing guidance on the cremation process.
- Operate cremation equipment, following safety protocols, and assist with cremating animals, ensuring accurate processing and packaging of remains.
- Keep detailed records, including owner information and cremation preferences.
- Maintain a clean, safe, and compliant cremation environment.
- Return cremated remains to the owner or vet hospital, offering additional support resources for grieving pet owners if needed.

***

**Who are we looking for?**
- Open licence with an excellent driving record is essential.
- Capability to lift and move animals or heavy equipment as the role will require physical labour.
- Experience with cremation equipment and safety protocols.
- Ability to show empathy to grieving pet owners and explain services clearly.
- Strong ability to manage records and process cremated remains with accuracy.
- Works effectively with other team members and follow organisational policies and procedures.
- Calm under pressure and able to find solutions in stressful situations.
- Maintains a clean and orderly work environment, with a professional appearance.
- Reliable, punctual, and proactive, with a genuine interest in animal welfare.
- Understanding of local animal cremation regulations and industry standards.

This is a part-time, permanent position, working either 20 or 30 hours per week, **including regular weekend shifts.**

**Benefits and culture**
- We offer a flexible working environment.
- Access to counselling and mental health support services, Paid parental leave, Flexible Working Arrangements, Companion Animal leave and Study leave.
- On-site parking, free animal adoption options, staff discounts with retailers, free pet vaccines, 40% off Royal Canin pet food and much more.
- Countless opportunities to interact with the animals in our care.
- Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.

***

**How to apply**:
Are you great team player with a keen eye for detail, a strong self-starter with the ability to think outside the box and energised by an incredible purpose and passion to achieve the best outcomes for animals everywhere. If so, we would like to hear from you

**Please include a copy of your resume and cover letter.** **Applicants shortlisted for interview may be invited to attend a trial.**

**Equity**

We are an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We welcome applicants from all backgrounds, regardless of race, gender, age, religion, identity, or experience, to join our diverse team.

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