Retail Ecommerce Assistant

1 week ago

Wacol, Australia RSPCA Queensland Full time

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**.

***

**About the role**

You will be responsible for the RSPCA World for Pets online store orders and ensuring a positive customer experience at every touchpoint of the customer journey. A passion for retail, sales, ecommerce and the adventures that come with working for a charity is a must, as well as enthusiasm to be a representative of the RSPCA Qld brand.
- Understanding our product range and assisting in online sales, web orders & monitoring order statuses
- Process online customer refunds, exchanges, vouchers, manual orders, dispatching orders, pick lists
- Managing loyalty program enquiries & customer data management
- Liaising with courier services for customer enquiries and order issues
- Support broader team members with marketing activities including social media and eDM content, promotions, creatives and campaigns
- Solve post-sale customer issues, resolving customer complaints and fraud investigations
- Support broader team members with data and product integrity, for online and in-store, and including product descriptions, images, prices and conditions
- Assist within business unit for special events, stocktakes

***

**Who are we looking for?**
- Confident in customer service, sales and/or ecommerce, and must have demonstrated experience in sales (minimum of 3 years in a similar role desired)
- Strong, effective communication skills
- Creatively minded, with the ability to share ideas
- Strong attention to detail
- An unmistakable passion for good customer service
- Energetic, friendly and positive attitude is a must
- Genuine interest in animal welfare and the objectives of RSPCA.

This is a full-time time, permanent position, working 40 hours per week, including regular weekend shifts. Remuneration is as per the General Retail Industry Award commensurate with skills, qualifications and experience.

**Benefits and Culture**
- Access to flexible work
- Purpose-built facility with air conditioning
- Uniforms provided
- Onsite pet store with staff discounts
- Countless opportunities to interact with the animals in our care
- Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals
- An environment that is centred around growth, helping you develop, thrive & shine
- Access to family friendly health and wellbeing support
- A fun and inclusive team culture.

***

**How to apply**:
Are you great team player with a keen eye for detail, a strong self-starter with the ability to think outside the box and energised by an incredible purpose and passion to achieve the best outcomes for animals everywhere. If so, we would like to hear from you

**Please include a copy of your resume and cover letter.

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