Retail Ecommerce Assistant

7 hours ago


Wacol, Australia RSPCA Queensland Full time

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**.

***

**About the role**

You will be responsible for the RSPCA World for Pets online store orders and ensuring a positive customer experience at every touchpoint of the customer journey. A passion for retail, sales, ecommerce and the adventures that come with working for a charity is a must, as well as enthusiasm to be a representative of the RSPCA Qld brand.
- Understanding our product range and assisting in online sales, web orders & monitoring order statuses
- Process online customer refunds, exchanges, vouchers, manual orders, dispatching orders, pick lists
- Managing loyalty program enquiries & customer data management
- Liaising with courier services for customer enquiries and order issues
- Support broader team members with marketing activities including social media and eDM content, promotions, creatives and campaigns
- Solve post-sale customer issues, resolving customer complaints and fraud investigations
- Support broader team members with data and product integrity, for online and in-store, and including product descriptions, images, prices and conditions
- Assist within business unit for special events, stocktakes

***

**Who are we looking for?**
- Confident in customer service, sales and/or ecommerce, and must have demonstrated experience in sales (minimum of 3 years in a similar role desired)
- Strong, effective communication skills
- Creatively minded, with the ability to share ideas
- Strong attention to detail
- An unmistakable passion for good customer service
- Energetic, friendly and positive attitude is a must
- Genuine interest in animal welfare and the objectives of RSPCA.

This is a full-time time, permanent position, working 40 hours per week, including regular weekend shifts. Remuneration is as per the General Retail Industry Award commensurate with skills, qualifications and experience.

**Benefits and Culture**
- Access to flexible work
- Purpose-built facility with air conditioning
- Uniforms provided
- Onsite pet store with staff discounts
- Countless opportunities to interact with the animals in our care
- Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals
- An environment that is centred around growth, helping you develop, thrive & shine
- Access to family friendly health and wellbeing support
- A fun and inclusive team culture.

***

**How to apply**:
Are you great team player with a keen eye for detail, a strong self-starter with the ability to think outside the box and energised by an incredible purpose and passion to achieve the best outcomes for animals everywhere. If so, we would like to hear from you

**Please include a copy of your resume and cover letter.



  • Wacol, Australia Richlands Mowers Full time

    Do you have a passion for well kept gardens? Can you appreciate a manicured lawn? What about small engines and how they assist in getting a job done? Then this could be the job for you! Richlands Mowers & Chainsaws has a vacancy for a full time sales assistant. We service and sell a large range of premium outdoor power equipment, ranging from battery and...


  • Wacol, Australia Winning Services Full time

    **Company Description** At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...

  • Recycling Assistant

    1 week ago


    Wacol, Australia Winning Group Full time

    **Company Description** At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...


  • Wacol, Australia Chevron Full time

    **About Us**: We are seeking a Full Time** **Assistant Site Manager, at Caltex Wacol**.** As an Assistant Site Manager, you will be a frontline leader, responsible for assisting and supporting the Site Manager in providing a high level of customer service and shop presentation whilst maintaining a safe and harmonious environment. - Be able to work in...


  • Wacol, Australia Hitachi Construction Machinery Full time

    **Hitachi Benefits** - ** The role**: A Permanent Full Time Position in a leading OEM with long term job security - ** Two bonuses a year**: Potential to earn biannual bonuses providing increased earning capacity - ** Health**: Discounted Medibank health insurance policy - ** Uniform**: Generous uniform supplied including full PPE - ** Home Electrical...

  • Customer Care

    1 week ago


    Wacol, Australia Sealy of Australia Full time

    **The company**: We are Sealy of Australia - the market-leading manufacturer of premium sleeping solutions throughout Australia and the Asia Pacific. In business since 1923, we have partnered with our national network of retailers to help millions of people achieve better sleep. Our pursuit of refining and advancing Posturepedic® technology that is backed...


  • Wacol, Australia Sealy of Australia Full time

    **The Company** We are Sealy of Australia - the market-leading manufacturer of premium sleeping solutions throughout Australia and the Asia Pacific. In business since 1923, we have partnered with our national network of retailers to help millions of people achieve better sleep. Our pursuit of refining and advancing Posturepedic® technology backed by...


  • Wacol, Australia Sealy of Australia Full time

    **Customer Experience Specialist - Multiple Positions** - Premium Brand - Brisbane Location - Multiple positions available - full time & part-time **The Company** We are Sealy of Australia - the market-leading manufacturer of premium sleeping solutions throughout Australia and the Asia Pacific. In business since 1923, we partner with our national network...


  • Wacol, Australia Winning Services Full time

    **Company Description** At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award-winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...

  • Van Driver

    7 hours ago


    Wacol, Australia Winning Services Full time

    Company Description At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...