Warehouse Operations

**Job Title**: Warehouse Operations

**Line Manager**:Operations Manager

**Location**:Melbourne

**Conditions**: Full Time - Monday to Friday

Working at B&H Worldwide you will work within the Warehouse team, to ensure the smooth running of the warehouse, handling of customer material and all deliveries entering and leaving the company, whilst providing excellent customer service at all times.

**Main Role Accountabilities**

**General Duties**:

- Monitor the receipt, booking in and dispatch of all Cargo/Goods and record data in accordance with working procedures.
- Ensure all goods received are booked into the company within a timely manner and record data as necessary.
- Ensuring freight is screened in accordance with local requirements and is handled correctly and located and is identified as either Known Cargo or Unknown Cargo
- Load and off-load vehicles in a timely manner.
- Assist with labelling and palletizing.
- Respond to operational staff/customer queries.
- Ensure security obligations are met according to regulations and compliance. This includes checking delivery driver IDs when receiving any freight and filling out the goods in check sheet, making sure that all warehouse doors are always locked and monitored, ready to challenge any unidentified persons in the warehouse immediately.
- Keep warehouse tidy and organized.
- Maintain and share with colleagues as appropriate, personal knowledge of all relevant transport law and procedures and restrictions.
- Liaise with Operations to identify any changes in work instructions and/or processes where appropriate, thus providing a reliant handling of Cargo/Goods.
- To undertake duties in accordance with defined processes and work instructions.
**Customer Focus**:

- Be polite and always respond positively to customers/colleagues.
- Respond to operational staff/customer queries.
- Always wear supplied Company B&H uniform, always maintaining a smart and professional appearance.
- Wear your company identity card at all times.
**Personal Compliance / Health & Safety**:

- Adhere to health and safety policy, and other requirements relating to care of equipment.
- Be aware of the standards expected in respect of the job, attendance, time keeping, and behaviour and the standards set out in the handbook and the HR Policy Manual.
- Adhere to the company Health and Safety Policy.
- Adhere to the company Dress Code policy.
- Maintain and share with colleagues as appropriate, personal knowledge of all relevant transport law and procedures and restrictions.
- Make sure you understand and adhere to any existing policy changes or any new policies.
**Personal Development**:

- Complete annual appraisals in line with B&H standards with Line Manager.
- Ensure an active PDP is in place.
- Ensure all mandatory training is completed within the required time frames and refresher courses are completed are completed prior to expiry date.
- Highlight any areas or needs for training with line manager.

**Personal Attributes**:

- Customer focused
- Flexible
- Attention to detail
**Key Skills and Attributes**:

- Work pro-actively using own initiative.
- Proven communication skills both written and verbal.
- Previous experience dealing with varied customer base and building strong relationships.
- Ability to consider several possible options and decide on most appropriate method.
- Strong commercial awareness understands impact of actions.
- Computer literate.
**Qualifications and Experience**:

- Forklift Training
- Heavy Goods C LGV license
- Previous industry experience
- Have a full 5-year checkable work/background history and a clean criminal record

**About Us**

The Global Institute of Logistics has named B&H Worldwide as the worlds Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry leading systems and processes. At B&H we are fully committed to rewarding dedication and success and supporting staff to achieve their full potential.