Case Manager

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

**Responsibilities**:
Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Gallagher Bassett (GB) has five offices in Australia located in Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 800 staff. GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance.

**Case Manager - Psychological Claims**

**Wondering what to do next?** Are you looking not just for a job, but a career where you can truly help people? Perhaps you are currently working in customer centric role, social work or a clinical service and looking to try something different, that can offer you stability, flexibility and career growth.

We are looking for new Case Managers to join our GB Family. This is a career defining role, which includes an innovative service model that is truly unique to the market and our service offerings to injured workers and clients alike. We want YOU to bring your authentic self and be a part of it all

**Your key responsibilities will include**:

- Advising and providing case management support across a range of rehabilitation cases at various stages of their return to work journey;
- Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
- Supporting the psychological needs of our injured workers through the provision of services within our additional mental health, technical and rehabilitation support hubs;
- Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle;
- Collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.

Qualifications:
**About you**:

- You’ll have experience in a customer facing role and can demonstrate excellent customer service experience.
- Exceptional time management and organisational skills;
- A passion, interest or experience in the health industry particularly in mental health would be highly regarded, but not mandatory.
- A degree or studies in social work or psychology would be highly regarded, but not mandatory.
- The ability to demonstrate resilience and navigate through challenging situations.
- A customer focused approach with the ability to build trust and rapport.
- Highly developed communication skills, with the ability to engage at all levels of organisation;
- A strong sense of self, team and collaboration;

**What can we offer you?**
- Attractive remuneration packaging Collaborative working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Opportunities for ongoing education and development;
- Centralisation of several Technical and Legislative functions to empower Claims Consultants to focus on recovery, return to work and service delivery;