Retail Customer Service Officer

7 days ago

St Helens, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role details**:

- Extensive, supportive training on commencement, Monday - Friday, 8:45am - 5:06pm initial 6 weeks full time
- Casual Position | "On Call" After Training your roster will include a mix of both scheduled and unscheduled shifts, Monday to Friday, between 8:45am and 5:06pm

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    7 days ago

    St Agnes, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Career Specialist

    3 days ago

    St Helens, Australia beBeeCareer Full time $40,000 - $80,000

    Retail Success AssociateKey Responsibilities:Deliver exceptional customer experiences by addressing their queries and providing support.Ensure the store environment remains clean, organized, and visually appealing.Collaborate with colleagues to achieve team objectives and contribute to a positive work atmosphere.As a key member of our retail team, you will...

  • Customer Service Officer

    1 week ago

    St Albans, Australia genU Full time

    Location: MatchWorks St Albans- Brand: Training & Employment- Date Posted: 28 Aug 2024**Do you want to improve your skills or kickstart your career within Employment Services or Administration?** Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? At MatchWorks, we believe everyone...

  • Retail Customer Service

    2 days ago

    St Kilda, Australia Pack & Send St Kilda Full time

    Are you a St Kilda local looking for a new career opportunity in a busy and varied retail service environment? Are you energetic, highly productive and great with customer service? PACK & SEND is a respected Australian company in the parcel, freight and eCommerce logistics sector, operating over 130 Retail Service Centres across Australia, New Zealand and...

  • Retail Customer Service at St Kilda

    2 days ago

    St Kilda, Australia Pack & Send St Kilda Full time

    **Retail Customer Service at St Kilda** PACK & SEND is a respected Australian company in the parcel, freight and eCommerce logistics sector, operating over 130 Retail Service Centres across Australia, New Zealand and the UK. **About the job** Due to our rapid growth and continued success, our St Kilda Service Centre requires a customer focused...

  • Customer Service Officer

    6 days ago

    St Kilda, Australia AMA Collision Full time

    Customer Service Officer - Join Our Award-Winning Team! - Location: Inkerman Panels - St Kilda - Work Hours: Thursday & Friday - Part time - 9 hours a day An exciting opportunity awaits individuals looking to be part of a dynamic team that fosters a positive and inclusive culture. This role offers an environment where you will not only learn but also thrive...

  • Customer Service Officer

    3 days ago

    St Marys, Australia JELD-WEN Full time

    **About our Organisation** As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **About our Opportunity** As a Customer Service Officer, you will play a pivotal role in our a customer service culture that represents our...

  • Customer Service Officer

    1 week ago

    St Lucia, Australia UQ Sport Full time

    Full Time Permanent Position - 35 hours/week - Fantastic team culture - Will suit a tennis lover with excellent customer service and communication skills **UQ SPORT** At UQ Sport, we’re firm believers that work should not be dull and boring! Our team is passionate about creating an awesome culture that promotes work-life balance, health and wellbeing,...

  • Retail Sales Assistant

    2 days ago

    St Helens, Australia East Coast Surf Full time

    Immediate start, more hours required during school holidays and long weekends. The applicant must be reliable, must be flexible, an eye for detail, great customer service skills and willing to work in a team and solo. Cash Handling, Serving of customers, phone calls, re-stocking, Open and close of business on daily basis, cleaning. **Job Type**:...

  • Retail Sales Assistant

    2 days ago

    St Helens, Australia East Coast Surf Full time

    Immediate start, more hours required during school holidays and long weekends. The applicant must be reliable, must be flexible, an eye for detail, great customer service skills and willing to work in a team and solo. Cash Handling, Serving of customers, phone calls, re-stocking, Open and close of business on daily basis, cleaning. **Job Types**:...