Case Management Specialist

**Case Management Specialist - Corporate**:
NSW - Newcastle Workers Compensation Full Time

As part of our Corporate (CORP Ops 3) claims team you will manage your own portfolio of workers compensation claims for large-scale organisations, supporting people injured in the workplace, guiding them through their recovery as well as their employer.
- **Progress your customer service skills and build a career within insurance**:

- **Join a high performing team with clear career pathways**:

- **Hybrid role work from home and in the office**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Newcastle** you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Use your customer service experience in a new environment where you can make a positive impact on someone’s life every day. As part of our Corporate (CORP) claims team you will manage your own portfolio of workers compensation claims for large-scale organisations, supporting people injured in the workplace, guiding them through their recovery as well as their employer.

This will be a **permanent** position commencing **September/October** based in the** Newcastle** office, with flexibility to work from home once fully trained.

**YOUR RESPONSIBILITIES**
- Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
- Work together and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible
- Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey

**ABOUT YOU**
- You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer
- Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers
- Experience managing, negotiating and influencing positive outcomes
- Enjoy working collaboratively within a supportive team environment
- Passion for resolving conflicts and can handle challenging conversations

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to annual company incentive scheme
- Comprehensive learning and development support
- Company wide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super