Services Supervisor

**Job no**: 498342
**Work type**: Fixed Term Full Time, Permanent Full Time
**Location**: Sydney
**Categories**: Customer Service

**Your opportunity**

We have a contract opportunity based at **Westfield Warringah Mall** for a **Customer** **Services Supervisor** (9-12 months). It’s a fantastic step-up role for someone ready to grow their leadership capability.

You’ll work closely with the Customer Services Manager and play a key role in delivering our **final ticketless parking project** — a big milestone for the centre. The role offers strong on-the-ground exposure and experience.

You’ll also work cross-functionally with teams like Development and Marketing, gaining great insight into centre-wide operations.

**Day-to-day, you will**:
You’ll lead our Concierge, Valet and Car Park teams while playing a key role in delivering our final ticketless parking project:

- Lead, coach, and develop the Concierge and Car Park team to deliver an exceptional customer experience and improve our NPS.
- Manage rosters, budgets, and forecasting to ensure smooth daily operations.
- Review customer feedback to uncover insights and identify areas to improve service delivery.
- Work with internal and external stakeholders to continually enhance our Concierge and Car Park experience.
- Support the successful delivery of the ticketless parking project — coordinating resources, aligning operations, and helping teams adapt to new technology.

**What sets you apart**
- Leading customer-facing teams in retail, hospitality, or similar environments
- Managing day-to-day operations including rostering, budgeting, and team performance
- Supporting or coordinating service and technology projects (e.g. ticketless parking)
- Working collaboratively with internal stakeholders and external contractors
- Coaching and developing teams to deliver high-level customer service experiences

**About us**

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us.

Applications close**: Friday 27**th** June**(unless filled prior)

**Advertised**: 04 Jun 2025 AUS Eastern Standard Time
**Applications close**: 27 Jun 2025 AUS Eastern Standard Time

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**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _