Customer Service Representative

6 days ago

Melbourne, Australia Clemenger Group Ltd Retail Services Full time

**About the Opportunity**

We are searching for a confident and energetic casual **Customer Service Representative to** join our Customer Experience team based in our **Melbourne Office.**

You will be joining a close knit team that support and work closely where there is never a dull moment.

The role is offering up to **24 hours **per week Mon - Fri, plus the occasional Saturday availability is required. A competitive hourly rate of **$29.68** per hour is on offer.

**Roles and Responsibilities**:

- Day to day management of Mystery Shopping and Auditing Jobs nationally
- Assigning/allocating Mystery Shopping and Auditing jobs based on strict predefined parameters to ensure quality and 100% completion within client deadlines
- Managing field team enquiries in relation to mystery shops and system troubleshooting.

**Essential criteria**:

- Must be able to work under pressure with tight deadlines
- Outgoing and energetic personality that connects immediately with people
- Resilient and persistent with a positive attitude
- Strong communication skills, both written and verbal
- Basic to intermediate Excel skills
- Previous experience in retail or in a call centre or ordering systems environment is desired
- Must be willing to work occasional weekends

**What's Next?**

**CGL - Retail Services** is the retail marketing division of the Clemenger Group. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

**Creative Activation** are the number one retail partner in Australia and New Zealand for Merchandisers, Sales Teams, Brand Ambassadors, Mystery Shoppers and Auditors.

**Job Type**: Casual

**Salary**: $29.00 - $30.00 per hour

Schedule:

- Day shift

Work Location: In person

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