Customer Success Manager

Teamworks is on a mission to empower athletes through technology. With over 5,000 teams and 150,000 athletes leveraging our products daily, Teamworks is the proven technology partner for the world's leading sports organizations.

We are looking for an outgoing, persuasive Customer Success Manager to join our international team. This individual will be critical in growing the company’s footprint in the APAC region and supporting some of the world's most respected sports organizations, including AFL, NRL, A-League, and Super Rugby clubs. As a CSM, you will ensure that Teamworks’ reputation for strong relationship building, customer experience, and service in the industry remains an overwhelming competitive advantage.

We produce best-in-class software for best-in-class athletic organizations, and we're looking for a team player who sets the same standards for themselves.

**Responsibilities**:

- Position Teamworks for continued growth in the APAC, contributing to company strategy based on market knowledge and ensuring go-to-market plans and growth strategies are aligned with industry needs.
- Plan and lead each step of the customer lifecycle with clients, including implementation and training, continuous value delivery, account expansion, and renewal.
- Build deep relationships with clients, learn and demonstrate how Teamworks, INFLCR, and Notemeal can add value to their operations, and collaborate with them to help them achieve their goals.
- Analyze customer data, draw insights to inform accounts’ success, and identify opportunities to increase engagement and drive value.
- Master product functionality and communicate technical capabilities to prospects and clients

**Required Qualifications**:

- Residence in Australia
- 3+ years experience working for a professional club and a strong understanding of the needs of elite athletes and the organizations they play for.

**Desired Qualifications**:

- Experience in Account Management, Customer Success, and/or SaaS.
- Experience with value delivery and client retention best practices.

**Desired Traits**:

- Self-motivated, results-driven, analytical, and process-oriented.
- Highly collaborative and emotionally intelligent.
- Executive communication skills and presence.
- Creative, innovative, and growth-minded.
- Aligned with Teamworks’ core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

**What we offer**:

- A role in shaping the future of sports and a career that grows as the company grows.
- A unique culture of high achievement and teamwork.
- Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.
- Financial security through competitive compensation and incentives.
- Unlimited paid time off.
- Company equity.
- 100% remote work.

Founded in 2006, Teamworks started as a messaging platform supporting collegiate football teams. Since then, we have raised four institutional rounds of funding totaling over $100M. Our B2B SaaS product offerings have grown to solve complex operational workflows involving communications, scheduling, data collection, rules compliance, and other issues specific to elite athletics. In addition to providing the premier operations platform serving the sports industry, we've also built or acquired the top solutions for athlete Academic success (Teamworks Academics), Name, Image, and Likeness (INFLCR), and sports performance and nutrition (Notemeal). Our product suite continues to grow, and we are the preeminent tech provider serving top-tier athletic organizations.

Our offices in Durham, NC, Birmingham, AL, and Boston, MA are open for work, collaboration, and optional team-building events - but we have team members who live in Spain, Australia, England, Canada, and throughout the United States. Attendance is 100% optional, even for team members who live right down the road.

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To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees, or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes._