Medical Admin

2 weeks ago

Sydney Central Business District, Australia New Vision Psychology Full time

Our aim is to offer our clients the highest level of care available. To achieve this, we’re constantly on the lookout for skilled and passionate practitioners who share similar values.

**Medical Admin / Customer Service (Permanent)**:
A key component of this role is providing exceptional customer service while managing high volumes of phone calls and complex enquiries. You will be joining a dynamic and collaborative team of 6, and will work directly with our clinical directors who are easily accessible and lead with compassion.

Ideally, you will have an interest in mental health, motivation to understand our psychologists’ skill sets, and a desire to support our clients get the most out of their time with us. We have solid training structures in place and will provide significant training and guidance for this role. If you’re willing to learn, we’ll help you thrive in this role and your career

**In this role, you will**:

- Be the first point of contact for our customers; answer complex mental health service phone enquires
- Support clients by understanding their specific needs and matching them with the most suitable psychologist
- Understand our psychologists’ therapeutic styles to place clients with the right practitioners
- Take client bookings and schedule appointments
- Liaise with psychologists, doctors and psychiatrists to facilitate referrals
- Provide support to our team of 30+ psychologists
- Perform general administrative duties

**What we’re looking for**:

- Minimum of 3 years’ experience in a busy call centre or in a medical reception role
- Exceptional communication skills and professional phone manner
- Proactive approach to workplace tasks; ability to work independently
- Multitasking skills; ability to handle high volumes of client enquiries and complex situations
- Highly reliable and with excellent personal and work ethics
- Ability to follow procedures and instructions
- Strong problem solving skills
- High attention to detail
- Excellent spelling and grammar skills
- Strong typing and computer skills; ability to learn new systems
- Ability to work in a team environment; strong interpersonal skills
- Motivated to learn and expand your skill sets
- Desired but not essential: Ability to speak Mandarin and/or Cantonese

**What we offer**:

- Learn about psychology and make an impact in people’s lives
- Join a friendly team of dedicated and collaborative professionals
- Receive extensive training and ongoing guidance from industry experts
- Dynamic and interesting role - you’ll never get bored
- Develop your communication and problems solving skills
- Full-time support for any difficult matters or complex issues
- Career stability - stay with us for the long-term
- Convenient CBD location between Wynyard and Martin Place
- Warm and down-to-earth workplace with a coffee machine and unlimited snacks

**Permanent role: 4 days (part-time) or 5 days (full-time)**

**Hours: Monday to Friday 9:30am - 6:00pm** (Lunch 1:30pm - 2:30pm)

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