Journey Expert

**Req ID**: 83837
**Department**: AR Everyday Banking Portfolio Performance
**Division**: Australia Retail
**Location**: Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Journey Expert in our Well Managed team for Everyday Banking Portfolio, you’ll play a key role in helping to develop, implement and embed robust and sustainable controls/treatments to adequately manage Everyday Banking’s operational risk to ensure we deliver our promises to our customers and meet the expectation of the regulators and the community. The Portfolio well-managed activities include management of risk profile and control attestation, audit and risk treatment management, asset management, vendor governance, forensic report, etc.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: 12-month Fixed term opportunity
**Work Hours**: Full-time
What will your day look like?
**As a Journey Expert in the Well Managed team, you will**:
Support with the delivery of Personal Loans, Cards and Deposit & Transact HIPs activities including identification of process improvements, process mapping, risk and controls mapping updates and metrics identification, etc.
Deliver well managed repeatable activities with the ability to persistently navigate through resolving problems.
Work collaboratively and influence stakeholders within the Portfolio and our broader value chain partners to enhance, embed and bring to life our Portfolio’s well-managed agenda.
Support team members to deliver Well Managed team’s priorities with the goal to achieve collective outcomes.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Operational risk and compliance experience.
Good stakeholder influencing and relationship building skills to achieve a common goal.
Proactively identify, support and drive opportunities for efficiencies to deliver better outcomes.
Ability to manage plans and roadmaps with incomplete information and the drive to find ways to address gaps and make mature assumptions to move work forward.
Proactive by taking action and being resilient in addressing issues to ensure deadlines are met.
Deposits, Cards, Personal Loans, Schemes and/or Insurance and Super product and/or process knowledge is beneficial. For example, knowledge on how the product operate across the value chain, including the systems that support the products.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
10/01/2025, 11.59pm, (Melbourne Australia)