Incident Response Coordinator

2 weeks ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

Join RAC Insurance as an Incident Response Coordinator, where you'll play a key role in safeguarding our members by ensuring effective risk management.

Working within cross-functional environments, you will be responsible for coordinating assigned incidents related to regulatory compliance matters and support action close-out under the reporting regime to deliver exceptional member experience, compliance, and ongoing improvement.

What will you be doing?
- Supporting the coordination of incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence
- Consulting with operational teams, Incident Owners, Risk & Compliance, and Legal as required
- Guiding the scope of any data collation for investigation/remediation/rectification
- Reviewing and analysing data to ensure it is fit for purpose
- Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes
- Supporting remediation and rectification activities as required by Incident Owners
- Supporting and contributing to maturing the risk culture and capability across Insurance
- Additional duties to support the business as reasonably required

About you
- Broad knowledge of insurance industry practices and the regulatory environment
- An understanding of Insurance Contracts Act, Insurance code of practice and other general insurance specific legislation
- Demonstrated understanding of industry trends, current best practice and quality standards
- Ability to collaborate effectively and influence relationships with varied internal stakeholders
- Analytical and problem-solving skills, with the ability to consider critical business needs
- Proactive project, risk management and problem-solving skills
- Proven resilience in handling difficult conversations with stakeholders at all levels
- Ability to operate effectively in a values/behaviours based organisation
- Exposure to compliance, regulations and quality assurance is preferrable along with industry recognized qualifications
- Knowledge of RAC’s policies, procedures, systems and reporting is preferrable

What’s in it for you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering

Applications Close COB Monday 20th January 2025.

BetterJourneysRAC
LI-LH1

  • Incident Response Service Manager

    6 days ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - GFF Job Description Summary - Ensure that the executions of IRS operations activities are compliant with procedures - Ensure a teamwork approach making sure that other IRS Supervisors and Operators initiate appropriate corrective actions to responses as required to all incidents and emergencies - Initiate appropriate corrective...

  • Client Incident Coordinator

    4 days ago

    Perth, Australia SilverChain Full time

    **The opportunity** Silverchain is actively seeking a Client Incident Coordinator to join the Quality Assurance and Consumer Partnerships team on a permanent full-time basis. The Client Incident Co-ordinator is responsible for developing a contemporary incident management service at the National Safety and Quality Group level to respond and coordinate all...

  • Incident Response Service Officer

    2 weeks ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - GFF Job Description Summary Provide site attendance at incidents on a first response basis and make an initial assessment as to appropriate and prudent incident response actions required to protect road users as a result of the incident and return traffic flow to normal operation, in liaison with any emergency services that may...

  • Incident Response Service Officer

    5 days ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - GFF Job Description Summary Provide site attendance at incidents on a first response basis and make an initial assessment as to appropriate and prudent incident response actions required to protect road users as a result of the incident and return traffic flow to normal operation, in liaison with any emergency services that may...

  • Incident Response Service Officer

    2 weeks ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - GFF Job Description Summary Service Stream is currently looking for an Incident Response Service Officer in Perth. About the Role - Provide site attendance at incidents on a first response basis and make an initial assessment as to the appropriate and proven incident response actions required to protect road users as a result of...

  • Civil Incident Response Lead

    1 week ago

    West Pennant Hills, Australia Downer Group Full time

    Are you an experienced Incident Response professional looking for your next challenge? We are seeking a dedicated and skilled **Civil & Incident Response Lead **to join our team on the NorthConnex Maintenance Contract based in West Pennant Hills, NSW. **About the Role**: As the Civil & Incident Response Lead, you'll play a pivotal role in overseeing and...

  • Incident Response Service Supervisor

    2 weeks ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - GFF Job Description Summary An exciting opportunity has arisen for an IRS Supervisor to join Service Stream. About the Role About the Role Service Stream’s Transport division are currently seeking a IRS Supervisor to join our growing company. You will be responsible for supporting specialised trade, services or installation...

  • Cloud Security Incident Response Specialist

    23 hours ago

    Perth, Western Australia beBeeCloudSecurity Full time $120,000 - $180,000

    Protecting Cloud SystemsJob DescriptionWe are seeking a skilled Cloud Security Incident Response Specialist to join our team. As a seasoned problem solver, you will leverage your expertise in cloud security to ensure the integrity of our public cloud environment.You will be responsible for reviewing and analyzing incident response engagements involving AWS...

  • Civil and Incident Response Crew

    2 weeks ago

    West Pennant Hills, Australia Downer Group Full time

    **Incident Response Officer - NorthConnex Tunnels** - **Rotating 4 days on / 4 days off roster (day & night shifts)**: - **Above award pay rates with annual increases**: - **Training and development opportunities available** We are currently seeking an **Incident Response Officer**to support operations within the **NorthConnex tunnels**. This role...

  • Mid-level Incident Response Specialist

    2 days ago

    Perth, Australia HUMANISED GROUP Full time

    **Role Profile**: Looking for a Mid-Level Incidence Response Specialist join a growing team in this newly created role. You will be joining an established and well regarded Cyber team to provide cyber intelligence and security services, eDiscovery and Data processing requirements to top-end clients across Australia. **Key Skills Required**: - Experience...